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Problems using two gift cards in Ikea stores in Italy

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Merit Incentives

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M. P.

A: Merit Incentives

05/11/2024

Hello I have two IKEA gift cards (10€ each) released by Merit incentives. In the attachment you can see them. The text is in Italian and the cards should be usable in Italy (terms and conditions, item 1), but the cards result not valid in the IKEA store in Italy. Could you tell me what I can do with these cards? I have tried to contact you several times, but the problem has not been resolved. At this point I request to have two Ikea gift cards valid in stores in Italy. Failing this, I reserve the right to request the termination of the contract for non-fulfilment and the payment of the compensation due pursuant to Resolution no. 73/11/Cons of the Communications Regulatory Authority

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Merit Incentives

A: M. P.

06/11/2024

Dear Maria Luisa, I hope this message finds you well. We are reaching out regarding Ticket No. MCS-24963. We sincerely apologize for the delay as we worked closely with the merchant to resolve the issue with your two IKEA Italy gift cards. The merchant has replaced your original gift cards, and the new card (with combined value) has been sent to your registered email address. Please check your inbox and confirm receipt at your earliest convenience. Thank you for your patience and understanding. Regards, Reymher Merit Incentives Customer Care Team

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