Hello there!
Thank you for your detailed email.
We sincerely apologize for the frustration caused by the previous response and understand your concerns regarding your return request.
To help resolve this matter quickly and conveniently, we would like to offer you a
30% partial refund of your purchase amount, credited to your original payment method. If you accept this option, you may keep the item and no return will be required.
If you prefer a
full refund, you may return the item to our designated warehouse:
Return Address:
Recipient: Zhang Xiaowen
2F, Building C, Dingfeng Science and Technology Park
Qiaotang Road, Fuhai Street
Bao'an District, Shenzhen, Guangdong 518100
China
Tel.: +86 180 3805 9004
Please return the product using a
trackable shipping service and provide us with the tracking number and courier name once dispatched. Once the returned product has been received and successfully inspected at our warehouse, the applicable full refund will be processed to your original payment method.
Please note that we are unable to provide a prepaid return label, and the return shipping cost remains the customer's responsibility.
We appreciate your patience and sincerely hope you will consider the
30% partial refund as a convenient resolution that allows you to avoid the time and expense of an international return.
Best regards,
Mevilyn Resolution's Manager
On Wed, Aug 05, 2026 at 10:00 AM, spring-dawn-93 wrote:
