Richiesta restituzione soldi per biglietto non acquistato

Buongiorno,Mi sono trovata un addebito in banca di 41 euro per l'acquisto di un biglietto dalla app Fever per la cerimonia del ballo del ceppo del 7 dicembre a Milano. Chiedo il rimborso in quanto non ho acquistato quel biglietto. Ho scritto e mail ma non ho avuto risposta. Grazie

You have a new reply from our agents regarding your request number 7439624: you will find it below. Should you wish to continue the conversation, please reply to this email. ----------------------------------------------Alison@Fever, Jan 4, 2023, 05::10 GMT+1To whom it may concern,We confirm that we issued the refund on December 23, 2022.Please keep in mind that the money could take 10+ days to appear on the user's statement.As always, feel free to reply to this email if you have any other questions'”we're always happy to help.Kind regards,----------------------------------------------Ufficiolegale, Jan 2, 2023, 16:00 GMT+1 --------------------------------This email is a service from Social Media - Events Support.[DXY83Z-PDX6X]   --------------------------------This email is a service from Social Media - Events Support.[DXY83Z-PDX6X]