Dear Economy Bookings,
On February 12, he signed the car rental contract by paying the already paid amount of €447.16.
With reference to the Voucher booking with Booking number B57737337 and Record Go res. Nr. 77/2024-501951, which was not successful as the booked car was not delivered to us, I am requesting an immediate refund of the amount paid of Euro 447.16.
In addition to this, the lack of the booked car caused us the damage of having to rent another car, the only one possible, of a larger and more expensive size which cost 765.75 euros.
I therefore also request the refund of the amount of 318.59 euros, the difference paid in addition.
Following the cancellation of Easy Jet flight EJU 4073 on 14 August 2024, the undersigned tried to call the Record Go company which did not answer the calls because the offices were closed at that time. The next morning, August 15th at 10.59 am, I sent an email to Record Go advising that the flight was canceled and that I would collect the vehicle on August 16th. I received an automatic response to the email with code 673155 telling me that I would be contacted but no contact.
I await a prompt response and immediate bank transfer.
In the absence of a reply within 15 days of receiving this letter, I will not hesitate to take legal action to protect my rights.
Best regards
