Service I paid for not working

I am a Premium Customer of the app Budget Bakers I paid for. The sync with the bank does not work and although I contacted the support 3 weeks ago they continue to tell that they are going to solve it without solving it since then! I am paying for a service they do not provide me with.

- Please type your reply above this line -Hello Ufficiolegale,Thank you for contacting us. We will try to answer your question or resolve an issue as soon as possible.All emails are answered within 72 hours (3 business days) by our support team. In the meantime, feel free to go through our FAQs s:support.budgetbakers.com/hc/en-us/categories/360001637879-Wallet to see if your question can be answered there.We appreciate your patience,BudgetBakers Customer SupportThis email is a service from Wallet Support Team. Delivered by Zendesk[R5O2DW-D455]

- Please type your reply above this line -Hello Ufficiolegale,Thank you for contacting us. We will try to answer your question or resolve an issue as soon as possible.All emails are answered within 72 hours (3 business days) by our support team. In the meantime, feel free to go through our FAQs s:support.budgetbakers.com/hc/en-us/categories/360001637879-Wallet to see if your question can be answered there.We appreciate your patience,BudgetBakers Customer SupportThis email is a service from Wallet Support Team. Delivered by Zendesk[R5O2DW-D455]

- Please type your reply above this line -Hello Ufficiolegale,We apologize for the delayed response. We appreciate that your time is very precious and we're doing our best to reply to everyone. Your ticket is in a queue but that does not mean that the issue has not been logged and being looked at. We are a small team so it may take time for us to respond but will get back to you as soon as we can.Thank you for your patience.This email is a service from Wallet Support Team. Delivered by Zendesk[R5O2DW-D455]

- Please type your reply above this line -Hello Ufficiolegale,Thank you for contacting us. We will try to answer your question or resolve an issue as soon as possible.All emails are answered within 72 hours (3 business days) by our support team. In the meantime, feel free to go through our FAQs s:support.budgetbakers.com/hc/en-us/categories/360001637879-Wallet to see if your question can be answered there.We appreciate your patience,BudgetBakers Customer SupportThis email is a service from Wallet Support Team. Delivered by Zendesk[R5O2DW-D455]