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Transazione avvenuta senza consegna del biglietto

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air malta

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A. D.

A: air malta

12/10/2023

Buongiorno ho acquistato tramite il sito Air Malta un volo da Milano Linate con scalo a Malta e ripartenza a Catania per la data del 22/12/2023 solo che non mi è mai pervenuta alcuna email di conferma prenotazione e, di conseguenza, alcun biglietto aereo. In compenso, il pagamento è andato a buon fine a favore della compagnia AIR MALTA.Ho provato a comunicare con loro fornendo loro prova del pagamento avvenuto a favore di AirMalta ma loro risposta è stata dapprima che il volo in oggetto non esisteva e, successivamente, che avrei dovuto chiamare il call center. In seguito, ho provato a chiamare il call center ma il numero non è attivo. Ho chiesto ulteriore assistenza alla loro mail ma non mi è stata data.Gli unici dati che posso fornire sono il giorno e l'orario del volo nonchè prova del pagamento effettuato.Se necessario posso fornire conversazione email avuta con la suddetta azienda più estratto conto dove si evince il pagamento in loro favore.

Messaggi (2)

air malta

A: A. D.

12/10/2023

Dear Guest,Thank you for contacting Air Malta. We are currently receiving a high number of requests and therefore our response time may be longer than usual. Please allow approximately 10 days for us to get back to you. We thank you for your patience.If your query is in connection with any of the following situations, please contact the respective departments directly as they would be able to assist further•Booking amendments (name change, upgrades, changes to the date/destination), Cancellations, Booking Excess Baggage, Finalise Payments, Payment issues:Our International Call Centre may be reached on +356 21662211.Opening hours: Monday to Friday 8am to 8pm, Saturday and Sunday 8am to 6p:m (GMT+1)•Flypass Queries:The Flypass Team on (+356) 2599 1239 or flypass.airmalta@airmalta.comOpening hours: Monday to Friday 8am to 8pm, Saturday and Sunday 8am to 6p:m (GMT+1)•Online Check-in:webcheckin.helpdesk@airmalta.com•Items forgotten on board our aircraft:Contact can be made with our dedicated Baggage Department, via email address infobag@as-airport.it•Lost or Damaged Baggage:If your luggage is covered by insurance, we ask you to contact your insurance company directly. If you do not have any insurance, please forward your claim to baggage.claims@airmalta.com.•Items Lost and Found at Malta International Airport:Please call (+356) 2369 6000/05, (+356) 2369 6187 or (+356) 2369 6611•Medical:Please contact us on medical.airmalta@airmalta.com or, for inquiries call (+356) 2299 9296Opening hours: Monday to Friday 8am to 4pm (GMT+1)•Immigration and Passports:Please call (+356) 2369 6416•Students’ baggage offers:Please contact us on studentsoffer@airmalta.comAir Malta Customer Care TeamAir Malta plc · Sky Parks · Malta International Airport · Luqa LQA 4000e: customercare.airmalta@airmalta.com w: www.airmalta.com

air malta

A: A. D.

14/10/2023

Your reference: CPTIT01895474-94Our reference: 01002086Good afternoon,Thank you for contacting our Customer Care Team.In order to be able to look further into your matter, please provide us with the below details:Air Malta reservation code or ticket numberFull passenger namesFlight details (flight numbers and dates)Email address used for the bookingBank statement showing the amount debitedWe look forward to your response.Best regards,DanielaAir Malta plc · Sky Parks · Malta International Airport · Luqa LQA 4000-------------------- IMPORTANT: This email and any files/content transmitted are confidential and intended solely for the use of the named individual or entity to whom they are addressed. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete it from your system. We make every effort to keep our network free from viruses and all our outgoing mail is scanned by our mail server. You should independently check this e-mail and any attachments for viruses, as we can take no responsibility for any computer viruses that might be transferred by way of this e-mail.Please note that Air Malta adheres to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information, therefore do not send any credit card or CVV information by email as this goes against PCI-DSS rules. Air Malta assumes no liability for receiving emails that do not conform to this requirement.ref:!00D0Y02IkKT.!5001v02HY8Hv:ref

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