Truffa in aeroporto

Noleggiata auto tramite intermediario Do You Italy per 10 giorni in Sicili. Il volo era in ritardo (per calamità Etna). Abbiamo inserito il numero di volo nella prenotazione ed abbiamo chiamato per avvisare senza ricevere risposta. Al nostro arrivo USAVE ci ha comunicato che non trovava il numero di volo e che il ritardo ha comportato che la Fiat Panda prenotata non era più disponibile e che avremmo dovuto fare UPGrade a Toyota Yaris per 1000€ in più. Non si sono resi disponibili a giustificare un tale extra e a mostrarci il parco macchine e il contratto. Siamo quindi stati obbligati a rivolgerci ad un'altra agenzia. Questo ha comportato la perdita della caparra di 105,23€ versata il 28/01/24.

----reply above this line--HiWhich rental location was this in regards to ?Kind regards,TerriGreen Motion International greenmotion.comU-Save International usave.comConsider our environment. Please don't print this e-mail unless you really need to.This email and any attachments are confidential and also may be privileged. If you are not the named recipient, or have otherwise received this communication in error, please notify the sender immediately, delete it from your inbox and do not disclose its contents to any other person, use it for any purpose or store or copy it in any medium without prior written permission from a director or authorized officer of Green Motion International.Green Motion International are the license holders and operators of the Green Motion brand and franchised car and van rental system.s:helpdesk.usave.com/Ticket/15120You don't often get email from reclami@altroconsumo.it. Learn why this is important ‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌ U-Save \ New Ticket via Email New Normal priorityNOTE: When replying to this email please leave the subject-line intact.Powered by Jitbit Helpdesk

Catania airport - sicily- Italy

----reply above this line--Dear Customer,Thank you for your email.Your case reference number is410468We are currently looking into this with the support of the rental station. If you need any further assistance in the meantime or have further information that you feel is relevant to your case, please feel free to contact us at any time.Whilst we do try to resolve all cases as quickly as possible, this process usually takes 14 days to complete.Please be advised that due to the Christmas period, cases may take longer to resolve than usual.If you do not receive a response within 14 days please contact escalation@cs.usave.com for further assistance.Thank you for your patience and understanding.Kind regards,U-Save International Customer Care Team410468:415436 s:helpdesk.usave.com/Ticket/15139

----reply above this line--HiThank you. I have forwarded this onto our international CS team, who will reach out with the necessary reply shortly.Kind regards,TerriGreen Motion International greenmotion.comU-Save International usave.comConsider our environment. Please don't print this e-mail unless you really need to.This email and any attachments are confidential and also may be privileged. If you are not the named recipient, or have otherwise received this communication in error, please notify the sender immediately, delete it from your inbox and do not disclose its contents to any other person, use it for any purpose or store or copy it in any medium without prior written permission from a director or authorized officer of Green Motion International.Green Motion International are the license holders and operators of the Green Motion brand and franchised car and van rental system.s:helpdesk.usave.com/Ticket/15139You don't often get email from reclami@altroconsumo.it. Learn why this is important ‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌ U-Save \ New Ticket via Email New Normal priorityNOTE: When replying to this email please leave the subject-line intact.Powered by Jitbit Helpdesk