Good afternoon!
I contacted you many times but you didn't resolve the problem. You only wanted to have the same information over and over again.
When I booked the room it was indicated that we had to pay the tourist tax directly to the property. I prepared the exact amount to give it to them upon our arrival only to find out that I had to pay online otherwise they wouldn't have given me the code needed to get the key from the key box. I had to pay 0,44 Euro extra to pay by card. That's not OK.
I want that money back even though it is not much. I paid the rate for room directly to booking.com and there I wasn‘t charged anything for paying by card there. The booking was not refundable. I informed booking.com about what happened but they only asked me for the documentation (which I sent to them by email) without solving the issue.
I want to remind you that I’m a Genius Level 2 member but after the way you dealed with my complains I won’t use your site again because I can’t be sure that the price of the accommodation stated when booking is accurate.
Kind regards,
C. – Manuela Sbriglione
