Abbonamento a Pro non richiesto

Buongiorno, ieri ho richiesto tramite questa app una modifica relativa ad una foto al costo di €0,10 e tutto è andato a buon fine tramite PayPal. Oggi mi ritrovo però una mail da questa Pictoart con l'avviso che il mio abbonamento a Pro è andato a buon fine con un prelievo di €49,90.... senza che io avessi scelto questa modalità. Gli ho contattati ed in risposta mi hanno detto solamente di annullare l'iscrizione....ma di rimborso niente. Cosa dovrei fare? Grazie mille in anticipo Giorgio

Dear Valued Customer, Thank you for reaching out to us! Our records show that your trial subscription has already ended and has been successfully converted into a PRO subscription plan in accordance with the trial terms. You can solve your problem in the following way: Cancel Subscription If you no longer need the service, you can choose to cancel your subscription. Once canceled, we will no longer charge you. Click here to cancel your subscription. Best regards, Customer Service Team Reclami reclami@altroconsumo.it 于 2026年3月6日 UTC 12:16:17 写道：

Dear Valued User, Your current email address used for sending emails does not have any subscription information. Please manually cancel your subscription using the method below. If you have already canceled, you may ignore this email. To cancel your membership, please log in to our website, click on your profile icon in the top-right corner, and select “Membership Plan.” If you experience any issues during the cancellation process, don’t hesitate to reach out — we’re always here to help. Thank you for your continued support! Best regards, Customer Service Team Reclami reclami@altroconsumo.it 于 2026年3月6日 UTC 12:16:17 写道：

Vi ho già scritto via mail....ma l'offerta di risarcimento del 50% causa terze parti coinvolte mi sembra ridicola....anche perché l'ho utilizzata solamente ieri pagando per una foto €0,10 e poi stop! L'applicazione non l'ho più neanche aperta e non mi servirebbe più! Spero siate comprensivi. Giorgio

Dear Valued Customer, Thank you for reaching out to us! Our records show that your trial subscription has already ended and has been successfully converted into a PRO subscription plan in accordance with the trial terms. You can solve your problem in the following way: Cancel Subscription If you no longer need the service, you can choose to cancel your subscription. Once canceled, we will no longer charge you. Click here to cancel your subscription. Best regards, Customer Service Team Reclami reclami@altroconsumo.it 于 2026年3月6日 UTC 12:46:36 写道：

Annullare l'abbonamento è la prima cosa che ho fatto! Ma non mi avete ancora risposto riguardo al rimborso richiesto.....e non al 50% come vi avete proposto (vedi precedente messaggio).

Dear Valued User, Your current email address used for sending emails does not have any subscription information. Please manually cancel your subscription using the method below. If you have already canceled, you may ignore this email. To cancel your membership, please log in to our website, click on your profile icon in the top-right corner, and select “Membership Plan.” If you experience any issues during the cancellation process, don’t hesitate to reach out — we’re always here to help. Thank you for your continued support! Best regards, Customer Service Team Reclami reclami@altroconsumo.it 于 2026年3月6日 UTC 12:46:36 写道：

Dear Valued Customer, Thank you for reaching out to us! Our records show that your trial subscription has already ended and has been successfully converted into a PRO subscription plan in accordance with the trial terms. You can solve your problem in the following way: Cancel Subscription If you no longer need the service, you can choose to cancel your subscription. Once canceled, we will no longer charge you. Click here to cancel your subscription. Best regards, Customer Service Team Reclami reclami@altroconsumo.it 于 2026年3月6日 UTC 13:31:05 写道：

A questo punto....visto che non riesco a farmi capire allego un paio di screenshot riguardanti Vostre risposte.....ma come ripetuto nei messaggi e mail precedenti non ho usufruito ni nessuna prova gratuita a scadenza, ma ho pagato per una foto €0,10. ......e voglio il rimborso di €49,90 che avete prelevato a mia insaputa. Probabilmente avete un problema sulla Vostra piattaforma, perché ho notato che ci sono diverse persone con il mio stesso problema. Fate in modo che questa truffa non accada!!!

Screenshot dell'annullamento abbonamento. È stata la prima cosa che ho fatto....senza mai aprire la Vostra applicazione!

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Dear Valued Customer, Thank you for reaching out to us! Our records show that your trial subscription has already ended and has been successfully converted into a PRO subscription plan in accordance with the trial terms. You can solve your problem in the following way: Cancel Subscription If you no longer need the service, you can choose to cancel your subscription. Once canceled, we will no longer charge you. Click here to cancel your subscription. Best regards, Customer Service Team Reclami reclami@altroconsumo.it 于 2026年3月6日 UTC 14:02:00 写道：

Dear Valued Customer, Thank you for reaching out to us! Our records show that your trial subscription has already ended and has been successfully converted into a PRO subscription plan in accordance with the trial terms. You can solve your problem in the following way: Cancel Subscription If you no longer need the service, you can choose to cancel your subscription. Once canceled, we will no longer charge you. Click here to cancel your subscription. Best regards, Customer Service Team Reclami reclami@altroconsumo.it 于 2026年3月6日 UTC 14:01:47 写道：

Dear Valued User, Your current email address used for sending emails does not have any subscription information. Please manually cancel your subscription using the method below. If you have already canceled, you may ignore this email. To cancel your membership, please log in to our website, click on your profile icon in the top-right corner, and select “Membership Plan.” If you experience any issues during the cancellation process, don’t hesitate to reach out — we’re always here to help. Thank you for your continued support! Best regards, Customer Service Team Reclami reclami@altroconsumo.it 于 2026年3月6日 UTC 14:01:47 写道：