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Reclamo

M. M.

A: fastfiles

21/11/2024

Maria C Monteleone [candblovesewing@gmail.com] 3:16 PM (5 minutes ago) to contact Good afternoon, I used your online services and it was not clear that the 0.50 payment was starting a monthly subscription of around 42,3 pounds, Therefore I am contacting a consumers' association to have support for having the case reported and the sum refunded. in fact, for a 0.50 pounds file conversion I ended up paying 421.67 pounds simce last January. I could not even find an email attesting the subscription, therefore it loooks like you took the customer money without a formally accepted agreement. Please verify your records on my account (email candblovesewing@gmail.com)and provide evidence that I was informed of being into a subscription with an email dated last january, otherwise please refund the money that has been taken ( pounds 421.67) without explicit consent. I am communicating the case to consumers platforms for appropriate legal action if there is no action from you in the next three days. Dr Maria C Monteleone

Messaggi (1)

fastfiles

A: M. M.

22/11/2024

Hello, Thank you for your message. You subscribed to our trial offer. According to our terms and conditions ( that you have read and accepted), our trial offer can be cancelled at any time and costs only 0,50€ for 24 hours. At the end of the trial period and without any cancellation on your part, our offer will be automatically renewed as a subscription without commitment, at the price of 47.90 € per month. This package gives you access to an unlimited number of conversions in over 200 formats. We have cancelled your subscription and issued a refund. The payment of €47.90 will be back in your account within 5 to 10 days and no more payments will be made. Please feel free to contact us if you have any questions, Kind regards, — Nathalie On November 21, 2024 at 5:45 :PM GMT+3 reclami@altroconsumo.it wrote: ‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌


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