indietro

Abbonamento servizi Easyfiles mai attivato

Risolto Pubblico

Tipologia di problema:

Altro

Reclamo

G. C.

A: Easyfiles

03/01/2025

Spett. Easyfilesho, hello, I request the cancellation of the contract never accepted online on December 30, 2024 at 11:03, although I have not given confirmation by email that in fact does not appear in your registry. At the same time, using the 14-day deadline to terminate the contract, I ask for a refund of 47.90 euros that I have been charged. I await the refund credited to the card entered for payment of euro 0,5 Thank you Yours sincerely Catucci Saverio nascondi

Messaggi (5)

Easyfiles

A: G. C.

04/01/2025

Hello, Thank you for your message. In order for us to process your request efficiently, we invite you to write to us directly at contact@easyfile.io, using the e-mail address with which you registered on our site. This will help us locate your account and provide you with the necessary information as soon as possible. Yours faithfully — Nathalie On January 3, 2025 at 2:30 :PM GMT+3 reclami@altroconsumo.it wrote: ‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌

G. C.

A: Easyfiles

14/01/2025

Dear Sirs, I'd like to define precisely the following points: 1) I have never done any registration on your site, so I can't give you any mail reference; 2) despite that, on the bank account of Saverio Catucci there were two withdrawals on the 30th of December (50 cents) and the 31st of December (47.90 euros), with the debit on the current account on the 2nd of January; 3) I have never taken out any subscriptions at Easyfiles; 4) I don't know how you got the bank account number to draw out money from my bank. Finally I kindly ask you to refund the money that, by mistake, you have drawn out and to cancel the subscription. Thank you, Yous sincerely, Saverio Catucci

Easyfiles

A: G. C.

14/01/2025

Salve, Grazie per il suo messaggio. Per consentirci di gestire la sua richiesta in modo efficiente, la preghiamo di scriverci direttamente all'indirizzo contact@easyfile.io, utilizzando l'indirizzo e-mail con cui si è registrato sul nostro sito. In questo modo potremo individuare il suo account e fornirle le informazioni necessarie nel più breve tempo possibile. Cordiali saluti — Nathalie On January 14, 2025 at 3:30 :PM GMT+3 reclami@altroconsumo.it wrote: ‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌

G. C.

A: Easyfiles

15/01/2025

It's the third time I write to you. Again: 1) it DOES NOT EXIST ANY ACCOUNT OF SAVERIO CATUCCI AT EASYFILES BECAUSE I HAVE NEVER REQUESTED IT; 2) as a consequence you shouldn't have any of my emails; 3) please, cancel the registration because it's not legal; 4) please, refund the money you have withdrawn.

Easyfiles

A: G. C.

16/01/2025

Hi, Thank you for your message. In order for us to handle your request efficiently, please write to us directly at contact@easyfile.io, using the e-mail address with which you registered on our site. This will enable us to locate your account and provide you with the necessary information as quickly as possible. Sincerely — Nathalie On January 15, 2025 at 6:15 :PM GMT+3 reclami@altroconsumo.it wrote: ‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌

Richiesta di assistenza 16 gennaio 2025

Hai bisogno di aiuto?

I nostri avvocati esperti in diritto del consumo sono a disposizione dei nostri soci per fornire un consiglio personalizzato

Chiama il nostro servizio

I nostri avvocati avvocati sono disponibili dal lunedì al venerdì, dalle 9:00 alle 12:30 e dalle 13:00 alle 17:00 (il venerdì fino alle 16:00).