Abbonamento

Buongiorno, ieri ho ricevuto un addebito di 44,95€ senza essere stata avvisata e senza aver richiesto l’abbonamento. Dicono che non è possibile ricevere il rimborso. Potete aiutarmi, Grazie

Dear Valued Customer! We just wanted to let you know that we are waiting for your response regarding ticket 3783597. Here's a kind reminder of what the ticket was about: Tom (Customer Care) 5 Jul 2026, 17:45 EEST Hello Lahcen, Thank you for reaching out to us! I’m truly sorry, but I wasn’t able to locate any accounts associated with this email address. I understand how concerning this can be, and I’m here to support you fully. Let’s work together to resolve this as quickly as possible. Could you please let me know if there are any other email addresses you may have used during registration? Additionally, to help me locate your account, it would be very helpful if you could provide details from the purchase. If you paid directly with a credit card, please provide the first 6 and last 4 digits and the cardholder’s name. If you used Apple Pay or Google Pay, please let us know which service it was, as we may need to search for the transaction differently. If the payment was made through PayPal, please provide the email connected to your PayPal account or the PayPal invoice ID (Merchant order ID). I’ll be here and ready to assist once I receive this information. Thank you for your patience and cooperation! Lahcen 5 Jul 2026, 17:45 EEST

Hi, my account email associated to PDFleader is: matinafnc@gmail.com. Payment details User: matinafnc@gmail.com Payment method: Card MASTERCARD Last 4 digits: •••• 7457

Can I receive an update?

Dear Valued Customer! We just wanted to let you know that we are waiting for your response regarding ticket 3883680. Here's a kind reminder of what the ticket was about: Tom (Customer Care) 25 Jul 2026, 14:45 EEST Hello Lahcen, Thank you for reaching out to us! I’m truly sorry, but I wasn’t able to locate any accounts associated with this email address. I understand how concerning this can be, and I’m here to support you fully. Let’s work together to resolve this as quickly as possible. Could you please let me know if there are any other email addresses you may have used during registration? Additionally, to help me locate your account, it would be very helpful if you could provide details from the purchase. If you paid directly with a credit card, please provide the first 6 and last 4 digits and the cardholder’s name. If you used Apple Pay or Google Pay, please let us know which service it was, as we may need to search for the transaction differently. If the payment was made through PayPal, please provide the email connected to your PayPal account or the PayPal invoice ID (Merchant order ID). I’ll be here and ready to assist once I receive this information. Thank you for your patience and cooperation! Lahcen 25 Jul 2026, 14:45 EEST

I used Apple Pay - Francesca Matina 5344 **** **** 0335

I received another charge of the same amount. I want you to give me back the amount. Let me know as soon as possible.

Dear Valued Customer! We just wanted to let you know that we are waiting for your response regarding ticket 3918453. Here's a kind reminder of what the ticket was about: Mary (Customer Care) 1 Aug 2026, 19:45 EEST Hello Lahcen, Thank you for reaching out to us! I’m truly sorry, but I wasn’t able to locate any accounts associated with this email address. I understand how concerning this can be, and I’m here to support you fully. Let’s work together to resolve this as quickly as possible. Could you please let me know if there are any other email addresses you may have used during registration? Additionally, to help me locate your account, it would be very helpful if you could provide details from the purchase. If you paid directly with a credit card, please provide the first 6 and last 4 digits and the cardholder’s name. If you used Apple Pay or Google Pay, please let us know which service it was, as we may need to search for the transaction differently. If the payment was made through PayPal, please provide the email connected to your PayPal account or the PayPal invoice ID (Merchant order ID). I’ll be here and ready to assist once I receive this information. Thank you for your patience and cooperation! Lahcen 1 Aug 2026, 19:45 EEST