Dear
Giuditta,
Thank you for the reply!
I’m not sure I got you right, any chance you could provide a little more detail?
We need to identify you in our database. Unfortunately, we were not able to identify your account.
Could you please provide us with some of the information listed below?
Invoice ID, if the payment was made via PayPal or
Apple Pay/Google Pay invoice;
Order ID that was included in the order confirmation email;
Any additional emails that user might have used for the purchase;
Invoice from bank.
Thanks!
Kind regards,
Michael
The Support team
On May 25, 2025 at 11:00 :PM GMT+3 reclami@altroconsumo.it wrote: