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Addebito abbonamento

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PDF GURU

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Reclamo

S. C.

A: PDF GURU

15/09/2025

Buonasera...mi hanno addebitato un abbonamento PDF GURU... Quando lo utilizzato costava 99 centesimi... Poi non lo utilizzato piu .... Oggi dopo tanto tempo mi hanno addebitato 49.99 senza la mia autorizzazione... Chiedo il rimborso... Grazie ...

Messaggi (5)

PDF GURU

A: S. C.

16/09/2025

Dear Valued Customer! We are writing to inform you that we have received your request 1981204. Our dedicated team is reviewing your case and is committed to providing you with a response as soon as possible. Should you have any more details to add or further comments, please do not hesitate to respond directly to this email. Our goal is to offer you the best solution and to make your experience as seamless as possible. We appreciate your patience and trust in our team! Kind Regards, Customer Care Reclami 15 Sept 2025, 22:00 EEST ‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌

PDF GURU

A: S. C.

17/09/2025

Dear Valued Customer! We just wanted to let you know that we are waiting for your response regarding ticket 1981204. Here's a kind reminder of what the ticket was about: Daniel (Customer Care) 16 Sept 2025, 07:31 EEST Hello and thank you for reaching out to us! I’m truly sorry, but I wasn’t able to locate any accounts associated with this email address. I understand how concerning this can be, and I’m here to support you fully. Let’s work together to resolve this as quickly as possible. Could you please let me know if there are any other email addresses you may have used during registration? Additionally, it would be very helpful if you could provide the first 6 and last 4 digits of the credit card used, along with the cardholder’s name, so I can locate your account accurately. If the payment was made through PayPal, please provide the email connected to your PayPal account or the PayPal invoice ID (Merchant order ID) associated with the transaction. I’ll be here and ready to assist once I receive this information. Thank you for your patience and cooperation! Reclami 15 Sept 2025, 22:00 EEST ‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌

S. C.

A: PDF GURU

18/09/2025

Ok... Vi fornisco l indirizzo email. saraesterzili@gmail.com Carta : 533317....finale: 8141...

PDF GURU

A: S. C.

19/09/2025

Dear Valued Customer! We just wanted to let you know that we are waiting for your response regarding ticket 1998941. Here's a kind reminder of what the ticket was about: Mariam (Customer Care) 18 Sept 2025, 21:49 EEST Hello Customer, and thanks for getting back to us! I'm afraid the payments were not located by the details provided. Please, share with us the other email that could be linked to your account on our platform. In addition, you may provide us with the first 6 and the last 4 digits of your credit card that was charged, or your PayPal email if the payment was made via PayPal. Alternatively, it’d help us greatly if you provided us with an Invoice ID of the transaction or Order/Subscription IDs. Kindly note that this information will help us locate any payments made directly through our website. If the subscription was purchased via Apple Pay/Google Pay, please provide a payment confirmation from your Wallet app or bank statement. We will appreciate your cooperation on this matter. Look forward to your reply. Reclami 18 Sept 2025, 21:45 EEST ‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌

S. C.

A: PDF GURU

20/09/2025

Vi allego il file.


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