Addebito non autorizzato

Buongiorno Vorrei segnalare PDFGuru come dei t…tori in quanto per aver convertito un file e pagato 0.99 hanno continuato da Marzo 26 a Luglio 26 ad addebitare 49,99 senza il mio consenso e senza inviare nessuna comunicazione ne di avvenuto abbonamento ne di prossimo addebito. Ho mandato mail per rimborso ma non lo hanno accettato ho quindi bloccato la carta e chiesto alla banca di aprire disconoscimento per questi addebiti. Fate molta attenzione.

Dear Valued Customer! We just wanted to let you know that we are waiting for your response regarding ticket 3855023. Here's a kind reminder of what the ticket was about: Tom (Customer Care) 19 Jul 2026, 17:31 EEST Dear Customer, Thank you for reaching out to us. I can confirm that your subscription has been canceled, and no further charges will be applied to your account. Your access to the service will remain available until August 19, 2026. I can see that your account started with a 7-day trial on March 12, 2026, for 0.99 EUR, followed by monthly subscription renewals of 49.99 EUR charged on March 19, April 19, May 19, June 19, and July 19, 2026. Regarding your refund request, as a gesture of appreciation, we would like to offer you exclusive free access to our platform for two years instead of a refund. This access includes unlimited use of all PDF Guru features without any additional subscription fees during this period. We hope this solution provides you with a better experience of our services, and we would be happy to activate the complimentary access for you immediately if you wish to proceed. Please let us know your decision, and we’ll assist you further. Lahcen 19 Jul 2026, 17:30 EEST