Dear Customer Service,
My name is Lucia Marrocco and I would like to address an issue regarding a reservation ( ECEE43A7) made through your platform for car rental services. On April 13 2024 at Milano Linate Airport I was unable to rent a car despite having made a prepayment of €42.94 using my debit card. Unfortunately, the card I possessed was not a credit card and as a result the car rental provider Drivalia could not accept it to proceed with the rental. While I wassignificantly higher (approximately three times as much) and was not financially feasible for me. Subsequently, another representative advised me to make a new reservation under my mother_s name (who holds a credit card) with the understanding that she would not need to be present during the trip or at the cars delivery as specified by one of your representatives. Nevertheless, when I requested confirmation via email of this arrangement a new representative informed me that this option was incorrect and could not proceed with drafting any email. Due to the inconsistency of information provided during the support process and the lack of communication regarding the payment method I was unable to proceed with the car rental. Therefore, I am requesting compensation of the €42.90 paid in advance for a service that I was unable to utilize. I hope that this request for compensation can be resolved without further complications. Additionally, I would like to highlight that I was present at the airport one hour before the agreed-upon time, and I had to wait for over an hour before being able to assess my documentation with the car rental provider Drivalia. Thank you for your attention and cooperation.
