Attivazione abbonamento non richiesto

Buongiorno, segnalo un addebito di €49,99 relativo al servizio “PDF Guru” che ritengo non autorizzato. In precedenza ho effettuato solo un pagamento occasionale di €1,99 per l’utilizzo del servizio, senza essere informata dell’attivazione di un abbonamento ricorrente. In data odierna 1 Luglio 2026 mi è stato addebitato €49,99 per un abbonamento che non ho mai consapevolmente richiesto. Ho provveduto successivamente a annullare l’abbonamento. Il servizio clienti ha rifiutato il rimborso. Chiedo la verifica del caso e il rimborso dell’importo addebitato.

Dear Valued Customer! We just wanted to let you know that we are waiting for your response regarding ticket 3764338. Here's a kind reminder of what the ticket was about: Tom (Customer Care) 1 Jul 2026, 22:31 EEST Hello Lahcen, Thank you for reaching out to us! I’m truly sorry, but I wasn’t able to locate any accounts associated with this email address. I understand how concerning this can be, and I’m here to support you fully. Let’s work together to resolve this as quickly as possible. Could you please let me know if there are any other email addresses you may have used during registration? Additionally, to help me locate your account, it would be very helpful if you could provide details from the purchase. If you paid directly with a credit card, please provide the first 6 and last 4 digits and the cardholder’s name. If you used Apple Pay or Google Pay, please let us know which service it was, as we may need to search for the transaction differently. If the payment was made through PayPal, please provide the email connected to your PayPal account or the PayPal invoice ID (Merchant order ID). I’ll be here and ready to assist once I receive this information. Thank you for your patience and cooperation! Lahcen 1 Jul 2026, 22:30 EEST