Reclamo
A. C.
A: DOMESTIC & GENERAL
Spett. Servizi Domestic & General Italia srl,In data 14/06/2023 avete attivato il contratto n. WRA0021912 a seguito di una conversazione telefonica da me avviata per la richiesta di riparazione della lavastoviglie marca Whirlpool modello WKIO3P24 direttamente con il call center della casa produttrice. Nella suddetta conversazione telefonica si rinviava la mia scelta di accettazione o meno della stipula del contratto alla successiva visita del tecnico e verifica del danno con il costo del tecnico a mio carico. Non essendo stato effettuato nessun intervento di riparazione dell'elettrodomestico da parte del tecnico inviato presso la mia abitazione, al quale è stata pagata solo l'uscita, ho attivato come previsto la cancellazione del contratto tramite il servizio clienti. Il vostro operatore ha comunicato che anche in caso di assenza di danno il contratto risultava attivato nonostante le rassicurazioni del primo operatore al momento del primo contatto e che mi avrebbe inviato il contratto tramite posta. Nonostante la regolare richiesta di cancellazione del contratto, avete comunque attivato senza il mio consenso un mandato sepa con addebito sul ,mio conto corrente di eur 17,99 e nonostante non sia mai stata data l'autorizzazione di domiciliazione bancaria, avete eseguito addebiti sul mio c/c. In data 02/08/2023 è pervenuto il contratto cartaceo, con la richiesta di sottoscrizione del mandato sepa Si chiede urgentemente il blocco degli stessi, la restituzione di quanto indebitamente trattenuto e la disdetta del contratto da me mai autorizzato.
Messaggi (4)
DOMESTIC & GENERAL
A: A. C.
Gentile Ufficiolegale,il codice identificativo n. SC00392199 e stato assegnato alla Sua richiesta.Sara nostra premura gestirla nel piu breve tempo possibile.Cordiali salutiServizio ClientiServizi Domestic and General Italia S.r.l.
DOMESTIC & GENERAL
A: A. C.
Gentile Ufficiolegale,il codice identificativo n. SC00392199 e stato assegnato alla Sua richiesta.Sara nostra premura gestirla nel piu breve tempo possibile.Cordiali salutiServizio ClientiServizi Domestic and General Italia S.r.l.
DOMESTIC & GENERAL
A: A. C.
DATA NOT AVAILABLE
DOMESTIC & GENERAL
A: A. C.
Nuova risposta per il ticket n SCR00392199Gentile sig. Castiglione,la presente per confermarLe che abbiamo preso in carico il reclamo in oggettoe sarà nostra premura fornirLe un riscontro nel più breve tempo possibile, unavolta concluse le opportune verifiche.Cordiali salutiServizi Domestic and General Italia S.r.l.Domestic and GeneralLast Contact Reply6:35 AM**CAUTION: This email originated from outside the organisation. Do not click the links or open attachments unless you recognise the sender and know the content is safe. 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I nostri avvocati esperti in diritto del consumo sono a disposizione dei nostri soci per fornire un consiglio personalizzato
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I nostri avvocati avvocati sono disponibili dal lunedì al venerdì, dalle 9:00 alle 12:30 e dalle 13:00 alle 17:00 (il venerdì fino alle 16:00).
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