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Help (DYI - DoYouItaly)
31 Jul 2026, 12:05 CEST
Good morning,
We acknowledge receipt of your message regarding your reservation DYI-216890346.
We sincerely regret the inconvenience this situation has caused you.
We would like to clarify that, while the online platform processes the booking request, all rentals remain subject to the specific rental terms and conditions set by the local provider.
As stated in the terms and conditions outlined on your voucher under Altre informazioni, Felirent explicitly reserves the right to cancel or limit consecutive rentals from the same client or household, defining consecutive rentals as those booked within 30 days of each other with fewer than 7 days between them.
Because the local supplier applied this policy and refused the release of the vehicle, the booking was classified accordingly at the counter.
Furthermore, as indicated under the Politica di cancellazione section of your voucher, this booking was completed under a non-refundable special offer, which strictly specifies that no refunds or modifications can be granted if the vehicle is not collected.
While we sympathize with your circumstances, we must adhere to the supplier's enforced policies and the terms agreed upon at the time of booking. Consequently, we are unable to proceed with a refund or cover any additional expenses incurred.
Kind regards,
Andreea
DoYouSpain.com - Carjet.com - DoyouItaly.com
Reclami
30 Jul 2026, 17:30 CEST
