Bagaglio danneggiato

Spett. LufthansaSono Giuseppe Calabrese member 992004880227634In data 5 settembre 2023 ho effettuato il volo aereo n° 4Y55 da Las Vegas a Francoforte e poi da Francoforte a Roma il 6 settembre con numero volo LH236 con la Vostra compagnia. Giunto all'aeroporto di Roma al momento dell'arrivo a casa notavo che la mia valigia riportava dei danni evidenti, in particolare la rottura della policarbonato vicino la maniglia completamente spaccata e la rottura della cerniera in un punto. Con la presente richiedo pertanto il risarcimento di tutti i danni subiti, da stimarsi complessivamente in 150 euro. Vi invito a corrispondermi quanto prima tale somma tramite riaccredito sul mezzo di pagamento utilizzato per la prenotazione. O su Iban:In mancanza di un riscontro entro 15 giorni dal ricevimento della presente, mi riservo di adire le vie legali a tutela dei miei diritti. In fede, [COGNOME E NOME] Allegati: Copia biglietto aereo

P.ImprintUniqueID MARGIN: 0cm 0cm 0ptLI.ImprintUniqueID MARGIN: 0cm 0cm 0ptDIV.ImprintUniqueID MARGIN: 0cm 0cm 0ptTABLE.ImprintUniqueIDTable MARGIN: 0cm 0cm 0ptDIV.Section1 page: Section1 w10\:* behavior:url(defaultVML) del text-decoration:line-throughcolor:red ins text-decoration:none .Hyperlink-Hcolor:0000FF .Normal-Pmargin-left:0ptmargin-right:0ptmargin-top:0ptmargin-bottom:.0001ptfont-size:position:relativefont-family:"Arial".Normal-Hfont-family:font-size: .NoSpacing-Pmargin-left:0ptmargin-right:0ptmargin-top:0ptmargin-bottom:.0001ptfont-size:position:relativefont-family:"Arial".NoSpacing-Hfont-family:font-size: .TableNormal-Cvertical-align:top Your reference: CPTIT01874130-90Our reference: FB ID 38211353  To whom it may concern,  Thank you for your email dated September 12, 2023.  We are sorry that you had to discover that your baggage had been damaged on your trip. We can imagine how unpleasant this must have been for you. We sincerely apologize for the damage of your baggage and the associated inconveniences.  In order to allow us to compensate you as quickly as possible for the damage, please contact a specialty retailer of your choice for repair. You may send us the repair invoice and your bank details for settlement.  Should no repair be possible, Lufthansa will compensate you the current value of the item within our scope of liability. Please send us the repair assessment of the retailer and your original invoice of the item.  In case this invoice is no longer available, please have the retailer add the original price of the item, as well as how old it is. Lufthansa will of course reimburse you for the costs for such an expert opinion.Once you have sent us these documents we will be happy to take care of your matter and get back to you as soon as possible.  This information is strictly confidential, not to be published nor forwarded to third party or to public knowledge with any form of advertise or communication even trough papers, electronic or via social media.Thank you for your support and patience.  Sincerely,  AB  For your information:  If you have any questions or would like to send us additional information, please feel free to use the encrypted form on the Lufthansa website. Please be sure to include your 8-digit reference number (Feedback ID). You will find it in the subject line of this e-mail. The Lufthansa Feedback ID is required in order to correctly assign your request. You can find the link to our web forms here:  Webform (German): Feedback- und Kontaktformular LufthansaWeb form (english): Feedback and contact form Lufthansa  Alternatively, you can use the reply function in your e-mail program for your inquiry or for sending further information. Please note that e-mails are sent unencrypted and that the following restrictions apply to attachments: max. 6 attachments of 2MB each in .pdf, .jpg or .jpeg format. When sending by e-mail, please do not change the 8-digit reference number (Feedback ID) contained in the subject line. This Lufthansa Feedback ID is also required here in order to be able to correctly assign your inquiry.  ______  Lufthansa German Airlines Customer Relations P.O. Box 710234 60492 Frankfurt/Main GermanyLufthansa is a member of Star AllianceCorporate Headquarters: Deutsche Lufthansa Aktiengesellschaft, Koeln, Registration: Amtsgericht Koeln HR B 2168Chairman of the Supervisory Board: Dr. Karl-Ludwig Kley Executive Board: Carsten Spohr (Chairman), Christina Foerster, Harry Hohmeister, Dr. Detlef Kayser, Dr. Michael Niggemann, Remco Steenbergen

Salve, mi sono recato dal venditore ed ho ottenuto il certificato di non riparabilit&#224 e il valore a cui la vende: 349,00 euro. Considerate che sul sito il valore &#232 di 489,99 euro. Allego screenshot e link del sito della mia valigia e foto della mia cos&#236 da comparare che &#232 uguale.https://www.roncato.com/it/pp/522101010101/trolley-grande-.html?prd=48059banGiuseppe Calabreseiban: IT23L0329601601000067094301Bic: FIBKITMMHi, I went to the seller and obtained the non-repairability certificate and the value at which it is selling: 349.00 euros. Consider that on the site the value is 489.99 euros.I attach screenshots and links to the site of my suitcase and photos of mine so that we can compare that it is the same.https://www.roncato.com/it/pp/522101010101/trolley-grande-.html?prd=48059IbanGiuseppe Calabreseiban: IT23L0329601601000067094301Bic: FIBKITMM

Hi, I sent a message with the requested information, but you still haven&#39t responded after 20 days

P.ImprintUniqueID MARGIN: 0cm 0cm 0ptLI.ImprintUniqueID MARGIN: 0cm 0cm 0ptDIV.ImprintUniqueID MARGIN: 0cm 0cm 0ptTABLE.ImprintUniqueIDTable MARGIN: 0cm 0cm 0ptDIV.Section1 page: Section1 w10\:* behavior:url(defaultVML) del text-decoration:line-throughcolor:red ins text-decoration:none .Hyperlink-Hcolor:0000FF .Normal-Pmargin-left:0ptmargin-right:0ptmargin-top:0ptmargin-bottom:.0001ptfont-size:position:relativefont-family:"Arial".Normal-Hfont-family:font-size: .NoSpacing-Pmargin-left:0ptmargin-right:0ptmargin-top:0ptmargin-bottom:.0001ptfont-size:position:relativefont-family:"Arial".NoSpacing-Hfont-family:font-size: .TableNormal-Cvertical-align:top Your reference: CPTIT01874130-90Our reference: FB ID 38201870  To whom it may concern,  Thank you for your email dated October 6, 2023 in regards to the above claim.  Our records indicate the suitcase has already been replaced by our service partner Dolfi1920 GmbH.  Please understand that under these circumstances we are unable to reimburse you again.  This information is strictly confidential, not to be published nor forwarded to third party or to public knowledge with any form of advertise or communication even trough papers, electronic or via social media.Sincerely,  AB  For your information:  If you have any questions or would like to send us additional information, please feel free to use the encrypted form on the Lufthansa website. Please be sure to include your 8-digit reference number (Feedback ID). You will find it in the subject line of this e-mail. The Lufthansa Feedback ID is required in order to correctly assign your request. You can find the link to our web forms here:  Webform (German): Feedback- und Kontaktformular LufthansaWeb form (english): Feedback and contact form Lufthansa  Alternatively, you can use the reply function in your e-mail program for your inquiry or for sending further information. Please note that e-mails are sent unencrypted and that the following restrictions apply to attachments: max. 6 attachments of 2MB each in .pdf, .jpg or .jpeg format. When sending by e-mail, please do not change the 8-digit reference number (Feedback ID) contained in the subject line. This Lufthansa Feedback ID is also required here in order to be able to correctly assign your inquiry.  ______  Lufthansa is a member of Star AllianceCorporate Headquarters: Deutsche Lufthansa Aktiengesellschaft, Koeln, Registration: Amtsgericht Koeln HR B 2168Chairman of the Supervisory Board: Dr. Karl-Ludwig Kley Executive Board: Carsten Spohr (Chairman), Christina Foerster, Harry Hohmeister, Dr. Detlef Kayser, Dr. Michael Niggemann, Remco Steenbergen