Your request (41105992) has been updated. To add additional comments, reply to this email.----------------------------------------------Maja, 23 Oct 2023, 15:47 ISTYour Ref: CPTIT01886953-12Dear Sir/Madam,We refer to the claim submitted by Ms. ROSA PAZ.All customers may carry on board one small cabin bag of up to 40 x 20 x 25cms.If the customer purchased Priority and 2 Cabin Bags (including a Plus, Flexi Plus ticket), they may carry on board the small and a large piece of Cabin Baggage, weighing up to 10kg with maximum dimensions of 55cm x 40cm x 20cm.If the customer purchased the 10kg Check-In Bag (up to 10kg with maximum dimensions of 55cm x 40cm x 20cm) they may carry their small bag on board the aircraft, however the 10kg Check-In Bag must be deposited at the bag-drop desk prior to entering security. Upon arrival at your destination you will collect the bag at the baggage belt.If the customer arrives at the boarding gate with extra/oversized Baggage they will be refused at the boarding gate, or where available the bag will be placed in the hold of the aircraft for a fee.Click here to view our Regulations concerning Cabin Baggage.Therefore, we regret to inform you that no refund is due in this case.We trust this has been of assistance.Kind regards,____________________________Maja K.Regulator Support Specialist----------------------------------------------Ufficiolegale, 30 Sept 2023, 11:29 IST**EXTERNAL EMAIL:** This email originated from outside of the Ryanair Group organisation. Do not click links or open attachments unless you recognise the sender and know the content is safe. E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors.The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful.If you have received this e-mail in error please notify Ryanair Holdings plc by contacting Ryanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547). Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.trigger_logic_for_ryanair--------------------------------This email is a service from Ryanair.[W74D70-P4013]   E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors.The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful.If you have received this e-mail in error please notify Ryanair Holdings plc by contacting Ryanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547). Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.trigger_logic_for_ryanair--------------------------------This email is a service from Ryanair.[W74D70-P4013]
