Baggage loss without customer support

I was on a tour in Italy and I took a FlixBus bus from Florence to Milan and the bus stopped in Bologna. I checked my luggage and when I arrived at the destination, which was Mialao, I and other passengers found our luggage missing. The driver did not do any luggage control and only checked the ticket of the passengers when they boarded the bus.I contacted FlixBus and no support was provided, I lost all my clothes and personal belongings due to FlixBus company negligence, when I arrived in Milan it was very cold and I had to go to the shopping center to buy other clothes. The day after my arrival I went to the police station and registered a theft report and FlixBus company degligence. More than 15 days after the fact I still haven't heard anything back or even the compensation that I am entitled to in this case.

Gentile Maicon Romera,Siamo spiacenti dell'inconveniente causato dallo smarrimento del tuo bagaglio.Vorremmo informarti che abbiamo risposto alla tua richiesta nel caso originale dove hai ricevuto la mail di conferma che non siamo riusciti a trovare il tuo bagaglio nel caso numero 28689965 nel nostro sistema. Ti abbiamo mandato una richiesta di fornirci una lista degli articoli smarriti. Ti preghiamo di rispondere direttamente alla mail mandata tramite il nostro sistema in modo da procedere con un eventuale rimborso.Ti ringraziamo della pazienza!Non esitare a contattarci se hai bisogno di ulteriore assistenza.Cordiali saluti,Valentin di FlixBusValuta la tua esperienza con il Servizio Clienti(1 stella = negativa, 5 stelle = eccellente)Partecipa ad un breve sondaggio per aiutarci a migliorare il nostro servizio! Ci vorranno solo pochi minuti.Seleziona una stella o usa direttamente il link: survey.flixbus.comServizio ClientiFlixMobility Experience GmbH - Karl-Liebknecht-StraaŸe 33 - 10178 Berlin - GermanyConsiglio di AmministrazioneBoard of Directors: Julie Kratz, Michael von Ba¼chau, Fabian StengerAmtsgericht Charlottenburg, HRB 171698 BUSt-ID/VAT-ID: DE302298339-------------------- ref:_00D20mXnN._5003X2hl9eP:ref

I already answered the email and it&#39s been 3 months since you lost my luggage, what hurts most is the lack of customer support, I stress that I am Jewish and all my family documents have been lost for years due to the lack of service by flixbus. It&#39s three months without any support, it&#39s three months without any support and without even a human connection from flixbus. .... This goes beyond the request for compensation which is a right, this is about humanism, it&#39s about empathy with others.

Company answered blank to say it answered. I am now contacting all the directors and even the CEO Andr&#233 Schw&#228mmlein via linkedin to explain and expose the case of rest with the consumer practiced by Flix bus and will judicially sue in Italy

The flixbus is answering in blank here in the system to show that it has answered, however, had no return and this is possible for you to observe the quality of the service of the company. They answer blank for the system to compute that responded and are waiting for the manifestation of the consumer. This has nothing to do with the company, it has to do with the people who work there and do this

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flixbus, I am waiting for the resolution of my case, there is no point in answering in blank here on the portal... I will create another 100 thousand requests on the subject until I get a return from you

Flixbus is on record here for everyone that you are not replying to me and are replying blankly. But do not worry, as I said, this is more than business, this more than a request for service, we are talking about human beings and that&#39s what we are and what a shame to know that you are so service, I hope you evolve as people, life is too short to be mediocre!

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rispondimi

Hello Maicon,Thank you for contacting us.We are sorry for your experience during your trip.We would like to inform you that we provided you with an answer in the Lost and found case you opened in our system, with number 28689965. Please reply directly there to our last email.Thank you for your cooperationWe await your reply.Kind Regards,Valentin from FlixBusRate your experience with our Customer Service((1 star = very poor, 5 stars = excellent)Help us improve our services! Click on a star rating to be redirected to our Survey, it takes max. 2 minutes.Your FlixBus teamFlixMobility Experience GmbH - Karl-Liebknecht-StraaŸe 33 - 10178 Berlin - GermanyGescha¤ftsfa¼hrer/Board of Directors: Julie Kratz, Michael von Ba¼chau, Fabian StengerAmtsgericht Charlottenburg, HRB 171698 BUSt-ID/VAT-ID: DE302298339-------------------- ref:_00D20mXnN._5003X2l9can:ref