Your reference:
Our reference: FB ID 42266587
To whom it may concern,
Thank you for your response dated January 6, 2026 in regards to the above claim.
We regret that our previous email did not meet your expectations. At the same time, we assure you that we have thoroughly reviewed your case and considered our decision carefully. Your continued correspondence does not give us cause to change our assessment of the facts.
As you are aware, the ticket prices are subject to availability. This may cause different prices on different days for the same flights. Prices are always visible to the flight guests before purchasing the ticket. With the payment process, the flight guests agree on the terms and conditions as well as on the price.
We realize that our response may not be the one anticipated and appreciate your understanding of Lufthansa’s position in this matter.
Please note that this is our final decision. Any further communication without new factual elements will be left unanswered.
This information is strictly confidential, not to be published nor forwarded to third party or to public knowledge with any form of advertise or communication even trough papers, electronic or via social media.
Sincerely,
K.B.
Lufthansa Customer Relations
If you have any questions or would like to send us additional information, you can use the reply function in your e-mail program. Please note that e-mails are sent unencrypted and that the following restrictions apply to attachments: max. 6 attachments of 2MB each in .pdf, .jpg or .jpeg format. When sending by e-mail, please do not change the 8-digit transaction number (Feedback ID) contained in the subject line. The Lufthansa Feedback ID is required in order to correctly assign your request.
Alternatively, you can use the encrypted form on the Lufthansa website. Please be sure to include your 8-digit transaction number (Feedback ID). This Lufthansa Feedback ID is also required here in order to be able to correctly assign your inquiry.
Lufthansa is a member of Star Alliance
Corporate Headquarters: Deutsche Lufthansa Aktiengesellschaft, Koeln, Registration: Amtsgericht Koeln HR B 2168
Chairman of the Supervisory Board: Dr. Karl-Ludwig Kley
Executive Board: Carsten Spohr (Chairman), Dr. Michael Niggemann, Dr. Till Streichert, Grazia Vittadini, Dieter Vranckx