indietro

Biglietteria Lufthansa

In lavorazione Pubblico

Tipologia di problema:

Altro

Reclamo

C. X.

A: Lufthansa

03/11/2025

Sistema tariffario scandaloso! In data 27/10/25 ho acquistato un volo Roma-Francoforte con andata 8 novembre e ritorno 15 novembre, tariffa economy, al prezzo di 292 euro. Dopo 3 giorni, e anche nei giorni seguenti, lo stesso volo, stesse date, stessi orari e stessa tariffa economy, costava 174 euro!!! Che sistema è questo? Prima fai il biglietto, più lo paghi? O è una lotteria a giornate dove se peschi giusto va bene, altrimenti perdi? Politica tariffaria ingiusta e inaccetabile! Non me lo aspettavo da Lufthansa.

Messaggi (3)

Lufthansa

A: C. X.

13/11/2025

Your reference: Our reference: FB ID 42266587 To whom it may concern, Thank you for your email dated November 3, 2025 regarding the above claim. We regret that you were not pleased with our pricing policy. Please kindly be informed that the pricing of the tickets is subject to availability. This may cause different prices on different days for the same flights. Prices are always visible to the flight guests before purchasing the ticket. This information is strictly confidential, not to be published nor forwarded to third party or to public knowledge with any form of advertise or communication even trough papers, electronic or via social media. Sincerely, K. B. Lufthansa Customer Relations If you have any questions or would like to send us additional information, you can use the reply function in your e-mail program. Please note that e-mails are sent unencrypted and that the following restrictions apply to attachments: max. 6 attachments of 2MB each in .pdf, .jpg or .jpeg format. When sending by e-mail, please do not change the 8-digit transaction number (Feedback ID) contained in the subject line. The Lufthansa Feedback ID is required in order to correctly assign your request. Alternatively, you can use the encrypted form on the Lufthansa website. Please be sure to include your 8-digit transaction number (Feedback ID). This Lufthansa Feedback ID is also required here in order to be able to correctly assign your inquiry. Lufthansa is a member of Star Alliance Corporate Headquarters: Deutsche Lufthansa Aktiengesellschaft, Koeln, Registration: Amtsgericht Koeln HR B 2168 Chairman of the Supervisory Board: Dr. Karl-Ludwig Kley Executive Board: Carsten Spohr (Chairman), Dr. Michael Niggemann, Dr. Till Streichert, Grazia Vittadini, Dieter Vranckx

C. X.

A: Lufthansa

06/01/2026

Absolutely unsatisfactory answer. What does it mean that travellers see the ticket price when they buy it? Shouldn't they see it? So the ticket office is a kind of illogical lottery game, where if you're lucky you get a cheaper price.

Lufthansa

A: C. X.

12/01/2026

Your reference: Our reference: FB ID 42266587 To whom it may concern, Thank you for your response dated January 6, 2026 in regards to the above claim. We regret that our previous email did not meet your expectations. At the same time, we assure you that we have thoroughly reviewed your case and considered our decision carefully. Your continued correspondence does not give us cause to change our assessment of the facts. As you are aware, the ticket prices are subject to availability. This may cause different prices on different days for the same flights. Prices are always visible to the flight guests before purchasing the ticket. With the payment process, the flight guests agree on the terms and conditions as well as on the price. We realize that our response may not be the one anticipated and appreciate your understanding of Lufthansa’s position in this matter. Please note that this is our final decision. Any further communication without new factual elements will be left unanswered. This information is strictly confidential, not to be published nor forwarded to third party or to public knowledge with any form of advertise or communication even trough papers, electronic or via social media. Sincerely, K.B. Lufthansa Customer Relations If you have any questions or would like to send us additional information, you can use the reply function in your e-mail program. Please note that e-mails are sent unencrypted and that the following restrictions apply to attachments: max. 6 attachments of 2MB each in .pdf, .jpg or .jpeg format. When sending by e-mail, please do not change the 8-digit transaction number (Feedback ID) contained in the subject line. The Lufthansa Feedback ID is required in order to correctly assign your request. Alternatively, you can use the encrypted form on the Lufthansa website. Please be sure to include your 8-digit transaction number (Feedback ID). This Lufthansa Feedback ID is also required here in order to be able to correctly assign your inquiry. Lufthansa is a member of Star Alliance Corporate Headquarters: Deutsche Lufthansa Aktiengesellschaft, Koeln, Registration: Amtsgericht Koeln HR B 2168 Chairman of the Supervisory Board: Dr. Karl-Ludwig Kley Executive Board: Carsten Spohr (Chairman), Dr. Michael Niggemann, Dr. Till Streichert, Grazia Vittadini, Dieter Vranckx


Hai bisogno di aiuto?

I nostri avvocati esperti in diritto del consumo sono a disposizione dei nostri soci per fornire un consiglio personalizzato

Chiama il nostro servizio

I nostri avvocati avvocati sono disponibili dal lunedì al venerdì, dalle 9:00 alle 12:30 e dalle 13:00 alle 17:00 (il venerdì fino alle 16:00).