booking sistem error EQKYEY

Dear Indie Campers team, this is Stefano Glinianski. I'm an italian judge and Director at the italian Ministry of foreigns affairs. To avoid my issues, compications and above all to prevet bringing the matter to a national level ( with alla the consequences that would entail for ypur public image, i state the following. Im writing to report a technical glitch on your website during my checkout process. I ve booking for Edimburgh depot. The system registered incorrect dates. The dates I actually select and need are: from 22 of August to 3 of september. However the system registerd from 4 to 16 of september! Since this is a system error on your platform and my pick up is still 40 days away. I kindly request you to correct the dates immediately without any penality or to cancel the reservetion providing a full refund so i can re-book. Looking forward to your urgent confirmation, Stefano Glinianski 39 3665658441

Your request (2498204) has been updated. To add additional comments, reply to this email. Support (Indie Campers) 25 lug 2026, 13:31 WEST Gentile team Altroconsumo, grazie per la segnalazione. Stiamo collegando questa pratica a un agente umano del nostro supporto per la verifica e la gestione del reclamo relativo alla prenotazione EQKYEY (date selezionate 22/08–03/09 vs date registrate 04/09–16/09) e alla richiesta di correzione senza penali oppure cancellazione con rimborso. Per poter intervenire rapidamente, chiediamo di condividere nella risposta l’email del titolare della prenotazione (quella usata in fase di checkout), così da recuperare i dettagli e procedere. Un agente risponderà appena possibile. The Indie Campers team Reclami 25 lug 2026, 13:30 WEST