indietro

Cambio aeroporto di partenza

Risolto Pubblico

Tipologia di problema:

Altro

Reclamo

S. M.

A: RYANAIR

19/08/2023

Spett. Maneri Sergio Fortunato,Vi scrivo in merito ad un cambio di aeroporto di partenza per il volo FR6190 del giorno 06.08.2023 alle ore 21:55 pe Run totale di 3 passeggeri ( io mia moglie e nostra figlia di 11 mesi. Il volo era programmato con partenza da Catania, invece giorno 05.08.2023 alle 17:26 mi è stato comunicato che sarebbe partito da Trapani. Non essendoci trasporti pubblici disponibili e nessuna navetta o trasporto organizzato da Ryanair ho dovuto ( come anche consigliato da Ryanair) noleggiare una macchina da Catania e consegnarla a Trapani. Nella messaggio inviatomi da Ryanair c'è anche un link per chiedere il rimborso spese, ma le uniche opzioni disponibili sono o per ritardo o per cancellazione. Cosicché io non sto riuscendo a richiedere il rimborso spese.Con la presente richiedo pertanto il risarcimento di tutti i costi di trasporto che sono 224,14 per il costo del noleggio +48,54per il costo del carburante, da stimarsi complessivamente in 272,68. Ovviamente sono presenti tutte le ricevute. Vi invito a corrispondermi quanto prima tale somma tramite riaccredito sul mezzo di pagamento utilizzato per il pagamento. In mancanza di un riscontro entro 15 giorni dal ricevimento della presente, mi riservo di adire le vie legali a tutela dei miei diritti. In fede, Maneri Sergio Fortunato

Messaggi (9)

RYANAIR

A: S. M.

30/08/2023

DATA NOT AVAILABLE

RYANAIR

A: S. M.

30/08/2023

Your request (39172498) has been updated. To add additional comments, reply to this email.----------------------------------------------MAD Kinga Loretta Simon, 30 Aug 2023, 08:48 ISTRyanair ref. 39172498/BMG26B CO Italy ref. CPTIT01858101-66Dear Sir/Madam,We refer to a claim received on 19/8/2023.We regret the inconvenience happened to the passengers regarding the airport change, due to extraordinary circumstances at CTA airport.Please be advised that we are not in the position to reimburse any expenses without a properly detailed (dated, itemized) receipt. We also wish to inform you, that a bank statement of expenses cannot be considered as a copy of a receipt.Therefore, we kindly request the passengers to submit the receipts.Kind regards,Kinga Loretta SRegulator Support Specialist----------------------------------------------Ufficiolegale, 19 Aug 2023, 07:19 IST**EXTERNAL EMAIL:** This email originated from outside of the Ryanair Group organisation. Do not click links or open attachments unless you recognise the sender and know the content is safe. E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors.The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful.If you have received this e-mail in error please notify Ryanair Holdings plc by contacting Ryanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547). Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.trigger_logic_for_ryanair--------------------------------This email is a service from Ryanair.[G25146-E2Z43] ![](s:www.altroconsumo.it/~/media/aa08e4bbc7b641bca16054c1d9173084.png) ![](s:www.altroconsumo.it/~/media/aa08e4bbc7b641bca16054c1d9173084.png) E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors.The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful.If you have received this e-mail in error please notify Ryanair Holdings plc by contacting Ryanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547). Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.trigger_logic_for_ryanair--------------------------------This email is a service from Ryanair.[G25146-E2Z43]

S. M.

A: RYANAIR

30/08/2023

Ecco a voi le ricevute delle spese da me sostenute.

S. M.

A: RYANAIR

30/08/2023

Ecco a voi le ricevute delle spese da me sostenute.

RYANAIR

A: S. M.

06/09/2023

DATA NOT AVAILABLE

RYANAIR

A: S. M.

06/09/2023

Your request (39172498) has been updated. To add additional comments, reply to this email.----------------------------------------------MAD Kinga Loretta Simon, 6 Sept 2023, 08:14 ISTRyanair ref. 39172498/BMG26B CO Italy ref. CPTIT01858101-66Dear Sir/Madam,After examining the submitted receipts, we wish to confirm that a transfer for the sum of 272.68 EUR (car rental and fuel expenses) has been authorized by Ryanair in full and final settlement of the claim under EU261.In order for us to proceed with the payment, we kindly ask you to forward us the passenger's personal bank details at your earliest convenience:ACCOUNT HOLDER:BANK NAME:SWIFT CODE:IBAN NUMBER:ACCOUNT CURRENCY:You can submit the required details by replying to this email.On receipt of same, we will endeavour to process the claim without delay.We sincerely regret the inconvenience and we trust that the above clarifies the situation.Yours sincerely,Kinga Loretta SRegulator Support Specialist----------------------------------------------MAD Kinga Loretta Simon, 30 Aug 2023, 08:48 ISTRyanair ref. 39172498/BMG26B CO Italy ref. CPTIT01858101-66Dear Sir/Madam,We refer to a claim received on 19/8/2023.We regret the inconvenience happened to the passengers regarding the airport change, due to extraordinary circumstances at CTA airport.Please be advised that we are not in the position to reimburse any expenses without a properly detailed (dated, itemized) receipt. We also wish to inform you, that a bank statement of expenses cannot be considered as a copy of a receipt.Therefore, we kindly request the passengers to submit the receipts.Kind regards,Kinga Loretta SRegulator Support Specialist----------------------------------------------Ufficiolegale, 19 Aug 2023, 07:19 IST**EXTERNAL EMAIL:** This email originated from outside of the Ryanair Group organisation. Do not click links or open attachments unless you recognise the sender and know the content is safe. E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors.The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful.If you have received this e-mail in error please notify Ryanair Holdings plc by contacting Ryanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547). Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.trigger_logic_for_ryanair--------------------------------This email is a service from Ryanair.[G25146-E2Z43] ![](s:www.altroconsumo.it/~/media/aa08e4bbc7b641bca16054c1d9173084.png) ![](s:www.altroconsumo.it/~/media/aa08e4bbc7b641bca16054c1d9173084.png) E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors.The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful.If you have received this e-mail in error please notify Ryanair Holdings plc by contacting Ryanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547). Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.trigger_logic_for_ryanair--------------------------------This email is a service from Ryanair.[G25146-E2Z43]

S. M.

A: RYANAIR

06/09/2023

Come da voi richiesto vi allego i miei estremi bancari. Nome e cognome: Sergio ManeriNome della banca: Berliner SparkasseSwift: BELADEBEXXXIBAN: DE61100500001070386002Valuta: EuroDistinti saluti

S. M.

A: RYANAIR

06/09/2023

Come da voi richiesto vi allego i miei estremi bancari. Nome e cognome: Sergio ManeriNome della banca: Berliner SparkasseSwift: BELADEBEXXXIBAN: DE61100500001070386002Valuta: EuroDistinti saluti

RYANAIR

A: S. M.

20/09/2023

Your request (39172498) has been updated. To add additional comments, reply to this email.----------------------------------------------MAD Kinga Loretta Simon, 20 Sept 2023, 11:15 ISTRyanair ref. 39172498/BMG26B CO Italy ref. CPTIT01858101-66Dear Sir/Madam,We wish to confirm that a bank transfer in the amount of 272.68 EUR has been sent for processing.Please allow 15- 21 working days to receive this transfer to the bank account provided.Kind regards,Kinga Loretta SRegulator Support Specialist----------------------------------------------MAD Kinga Loretta Simon, 6 Sept 2023, 08:14 ISTRyanair ref. 39172498/BMG26B CO Italy ref. CPTIT01858101-66Dear Sir/Madam,After examining the submitted receipts, we wish to confirm that a transfer for the sum of 272.68 EUR (car rental and fuel expenses) has been authorized by Ryanair in full and final settlement of the claim under EU261.In order for us to proceed with the payment, we kindly ask you to forward us the passenger's personal bank details at your earliest convenience:ACCOUNT HOLDER:BANK NAME:SWIFT CODE:IBAN NUMBER:ACCOUNT CURRENCY:You can submit the required details by replying to this email.On receipt of same, we will endeavour to process the claim without delay.We sincerely regret the inconvenience and we trust that the above clarifies the situation.Yours sincerely,Kinga Loretta SRegulator Support Specialist----------------------------------------------MAD Kinga Loretta Simon, 30 Aug 2023, 08:48 ISTRyanair ref. 39172498/BMG26B CO Italy ref. CPTIT01858101-66Dear Sir/Madam,We refer to a claim received on 19/8/2023.We regret the inconvenience happened to the passengers regarding the airport change, due to extraordinary circumstances at CTA airport.Please be advised that we are not in the position to reimburse any expenses without a properly detailed (dated, itemized) receipt. We also wish to inform you, that a bank statement of expenses cannot be considered as a copy of a receipt.Therefore, we kindly request the passengers to submit the receipts.Kind regards,Kinga Loretta SRegulator Support Specialist----------------------------------------------Ufficiolegale, 19 Aug 2023, 07:19 IST**EXTERNAL EMAIL:** This email originated from outside of the Ryanair Group organisation. Do not click links or open attachments unless you recognise the sender and know the content is safe. E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors.The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful.If you have received this e-mail in error please notify Ryanair Holdings plc by contacting Ryanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547). Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.trigger_logic_for_ryanair--------------------------------This email is a service from Ryanair.[G25146-E2Z43] ![](s:www.altroconsumo.it/~/media/aa08e4bbc7b641bca16054c1d9173084.png) ![](s:www.altroconsumo.it/~/media/aa08e4bbc7b641bca16054c1d9173084.png) E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors.The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful.If you have received this e-mail in error please notify Ryanair Holdings plc by contacting Ryanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547). Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.trigger_logic_for_ryanair--------------------------------This email is a service from Ryanair.[G25146-E2Z43]


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