Reclamo
S. P.
A: RYANAIR
Buongiorno, come da precedente reclamo inviato in data 31 luglio 2023, chiedo nuovamente il rimborso per le spese sostenute in riferimento al volo Ryanair di ritorno Catania - Torino delle ore 13,45 (Volo FR 909) del 30-07-2023, prenotazione WJP5SW. In data 29-07-2023 alle ore 13.44, quindi un giorno prima della partenza, ho ricevuto un SMS di Ryanair che mi informava che il volo era stato spostato all'Aeroporto di Comiso e che consigliava di recarmi autonomamente all'aeroporto di Comiso e richiedere il rimborso delle spese. Ho provato a contattare Ryanair telefonicamente, per avere chiarimenti in merito alle possibilità di trasporto con eventuali navette e agli orari, non trovandomi io a Catania e dovendo quindi programmare in anticipo gli spostamenti. In nessun modo è stato possibile contattare Ryanair ed avere tali informazioni.Ho dovuto programmare a mie spese il trasferimento per l'aeroporto di Comiso.Il link contenuto nello stesso SMS riporta ad un modulo di richiesta di rimborso solo ed esclusivamente per voli in ritardo o voli cancellati.Chiedo pertanto di poter avere supporto affinché possa ricevere un rimborso di euro 275 di cui ho ricevuta.Resto in attesa di un celere e cortese riscontroCordiali salutiSilvia Petrocelli
Messaggi (8)
RYANAIR
A: S. P.
DATA NOT AVAILABLE
RYANAIR
A: S. P.
Your request (39261791) has been updated. To add additional comments, reply to this email.----------------------------------------------MAD Kinga Loretta Simon, 6 Sept 2023, 15:28 ISTRyanair ref. 39261791/WJP5SW CO Italy ref. CPTIT01859060-55Dear Sir/Madam,We refer to a recent correspondence, dated 21/8/2023.Please, be advised that the passenger Ms SILVIA PETROCELLI submitted a claim regarding this flight disruption. In the mentioned claim your reference is: CPTIT01844257-93, and we have already sent our position in the matter.Due to the previously mentioned, we are going to dismiss this claim.Thank you for your understanding and cooperation.Yours sincerely,Kinga Loretta SRegulator Support Specialist----------------------------------------------Ufficiolegale, 21 Aug 2023, 14:37 IST**EXTERNAL EMAIL:** This email originated from outside of the Ryanair Group organisation. Do not click links or open attachments unless you recognise the sender and know the content is safe. E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors.The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful.If you have received this e-mail in error please notify Ryanair Holdings plc by contacting Ryanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547). Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.trigger_logic_for_ryanair--------------------------------This email is a service from Ryanair.[G2PKV4-9916W]   E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors.The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful.If you have received this e-mail in error please notify Ryanair Holdings plc by contacting Ryanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547). Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.trigger_logic_for_ryanair--------------------------------This email is a service from Ryanair.[G2PKV4-9916W]
S. P.
A: RYANAIR
Buonasera, non ho ricevuto nessuna risposta al mio precedente reclamo. Resto in attesa di un rapido riscontro. Cordiali saluti. Silvia Petrocelli
S. P.
A: RYANAIR
Buonasera, non ho ricevuto nessuna risposta al mio precedente reclamo. Resto in attesa di un rapido riscontro. Cordiali saluti. Silvia Petrocelli
RYANAIR
A: S. P.
DATA NOT AVAILABLE
RYANAIR
A: S. P.
Your request (39261791) has been updated. To add additional comments, reply to this email.----------------------------------------------MAD Kinga Loretta Simon, 7 Sept 2023, 08:13 ISTDear Sir/Madam,We refer to a correspondence, dated 6/9/2023.Please, kindly note that under the reference number CPTIT01844257-93 we are waiting for the bank details in order to processed the settled payment for the sum of 275 EUR.We hope that the above clarifies the matter.Kind regards,Kinga Loretta SRegulator Support Specialist----------------------------------------------MAD Kinga Loretta Simon, 6 Sept 2023, 15:28 ISTRyanair ref. 39261791/WJP5SW CO Italy ref. CPTIT01859060-55Dear Sir/Madam,We refer to a recent correspondence, dated 21/8/2023.Please, be advised that the passenger Ms SILVIA PETROCELLI submitted a claim regarding this flight disruption. In the mentioned claim your reference is: CPTIT01844257-93, and we have already sent our position in the matter.Due to the previously mentioned, we are going to dismiss this claim.Thank you for your understanding and cooperation.Yours sincerely,Kinga Loretta SRegulator Support Specialist----------------------------------------------Ufficiolegale, 21 Aug 2023, 14:37 IST**EXTERNAL EMAIL:** This email originated from outside of the Ryanair Group organisation. Do not click links or open attachments unless you recognise the sender and know the content is safe. E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors.The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful.If you have received this e-mail in error please notify Ryanair Holdings plc by contacting Ryanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547). Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.trigger_logic_for_ryanair--------------------------------This email is a service from Ryanair.[G2PKV4-9916W]   E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors.The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful.If you have received this e-mail in error please notify Ryanair Holdings plc by contacting Ryanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547). Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.trigger_logic_for_ryanair--------------------------------This email is a service from Ryanair.[G2PKV4-9916W]
S. P.
A: RYANAIR
Buongiorno non ho ricevuto la comunicazione del 6/9/2023. Invio i miei dati bancari per il bonificoC/C N. 7000/59000IBAN: IT34W0100501000000000059000BIC: BNLIITRRGrazieCordiali salutiSilvia Petrocelli
S. P.
A: RYANAIR
Buongiorno non ho ricevuto la comunicazione del 6/9/2023. Invio i miei dati bancari per il bonificoC/C N. 7000/59000IBAN: IT34W0100501000000000059000BIC: BNLIITRRGrazieCordiali salutiSilvia Petrocelli
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