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Cancellazione Volo

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Tipologia di problema:

Altro

Reclamo

L. P.

A: RYANAIR

30/07/2023

Buongiorno in data 17/07 il volo Catania-Verona ore 11.40 (prenotazione JE2P3C) è stato cancellato causa incendio aeroporto, La compagnia aerea non ha dato nessun servizio per soluzioni alternative.(solo in tarda mattinata ha comunicato la cancellazione del volo) Ho prenotato altro volo in partenza da Palermo x il giorno successivo e ho dovuto prendere auto a noleggio per trasferimento da Catania a Palermo. Il nuovo volo prenotato sempre con la stessa compagnia (pagando nuovi biglietti più del doppio di quelli precedenti) e poi partito con due ore di ritardo da Palermo.

Messaggi (4)

RYANAIR

A: L. P.

03/08/2023

DATA NOT AVAILABLE

L. P.

A: RYANAIR

04/08/2023

Buongiorno Ringrazio per la celere rispostainvio miei dati come richiestoACCOUNT HOLDER&#39S NAME: Pezzoli LorenzoBANK NAME: CREDEM ag. BondenoSWIFT/BIC CODE: BACRIT21691IBAN NUMBER: IT34 S030 3267 1900 1000 0586 184

RYANAIR

A: L. P.

10/08/2023

DATA NOT AVAILABLE

RYANAIR

A: L. P.

10/08/2023

Your request (38221128) has been updated. To add additional comments, reply to this email.----------------------------------------------Maja, 10 Aug 2023, 10:04 ISTYour Ref: CPTIT01843536-51Dear Sir/Madam,We wish to confirm a bank transfer for the sum of 742.24 EUR, in concept of expenses incurred due to this flight cancellation (550.64 EUR in concept of alternative flight ticket of booking YWSLPH, and 191.60 EUR, in concept of car rental), has been processed by Ryanair in full as a final settlement of this claim under EU261/2004 Regulation.The bank transfer will be executed in approximately 21 working days.Kind regards,____________________________Maja K.Regulator Support Specialist----------------------------------------------Maja, 3 Aug 2023, 10:07 ISTYour Ref: CPTIT01843536-51Dear Sir/Madam,We refer to your correspondence on behalf of Mr. LORENZO PEZZOLI.'¯On behalf of Ryanair, we sincerely apologize for the cancellation of flight FR 5017 from CTA to VRN on 17 July 2023.Please be advised that after we have reviewed this claim, we came to the conclusion that we would like to settle this claim.We wish to confirm a bank transfer for the sum of 742.24 EUR, in concept of expenses incurred due to this flight cancellation (550.64 EUR in concept of alternative flight ticket of booking YWSLPH, and 191.60 EUR, in concept of car rental), has been authorized by Ryanair in full as a final settlement of this claim under EU261/2004 Regulation.Please, be advised that under EU261/2004 Ryanair is not liable to pay expenses incurred after arrival at one's destination, i.e. the transportation ticket in Verona, which expense the passenger is also claiming.'¯In order to proceed with the above settlement amount, we require passenger's bank details as per below:ACCOUNT HOLDER'S NAME:BANK NAME:SWIFT/BIC CODE:IBAN NUMBER:We trust the above has been of assistance.Kind regards,____________________________Maja K.Regulator Support Specialist----------------------------------------------Ufficiolegale, 30 Jul 2023, 09:15 IST**EXTERNAL EMAIL:** This email originated from outside of the Ryanair Group organisation. Do not click links or open attachments unless you recognise the sender and know the content is safe. E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors.The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful.If you have received this e-mail in error please notify Ryanair Holdings plc by contacting Ryanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547). Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.trigger_logic_for_ryanair--------------------------------This email is a service from Ryanair.[G2LNNE-2W6NX] ![](s:www.altroconsumo.it/~/media/aa08e4bbc7b641bca16054c1d9173084.png) ![](s:www.altroconsumo.it/~/media/aa08e4bbc7b641bca16054c1d9173084.png) E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors.The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful.If you have received this e-mail in error please notify Ryanair Holdings plc by contacting Ryanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547). Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.trigger_logic_for_ryanair--------------------------------This email is a service from Ryanair.[G2LNNE-2W6NX]


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