Your request (39628147) has been updated. To add additional comments, reply to this email.----------------------------------------------MAD Kinga Loretta Simon, 18 Sept 2023, 11:06 ISTRyanair ref. 39628147/JMWH7H CO Italy ref. CPTIT01864452-15Dear Sir/Madam,We refer to your correspondence, dated 29/8/2023.We sincerely regret the cancellation of the flight FR5898 from TRN to MAD on the 28/8/2023, which was due to to UK Air Traffic Control equipment failure, outside of the control of Ryanair.As this event was outside of our control it is our opinion that we are not liable to pay Article 7 monetary compensation under EU Regulation 261/2004 in this case.EU261 requires airlines to provide the Article 14.2 notice at check-in and to distribute it during flight disruptions. In order to comply with EU261 Ryanair has provided the Article 14.2 notice when customers check in online. This gives ample opportunity prior to departure to review and have access to the notice of their rights at all times.All customers affected by this flight cancellation were sent an email and SMS giving customers access to the EU261 notice. The email contained the links to make a Free Flight Change Apply for refund, Free Phone Credit and details of how to contact our Reservations Department.In the event of a cancellation, the options available are detailed in the EU261 leaflet, as follows:1. Transport on the next available flight on the same route.2. Transport from another Ryanair departure airport or via a Ryanair airport to the original destination.3. Full Refund, once this option accepted no further liability under EU261 arises.We confirm that the claimant decided to not be re-accommodated and requested the refund which was processed back on 29/8/2023 to the form of payment used to pay for the reservation.Regarding the submitted hotel and taxi expenses, please be advised that under EU261/2004, Ryanair is neither liable to pay prepaid expenses nor expenses incurred after arrival at one's destination. Therefore, we regret to inform that the mentioned expenses cannot be reimbursed.We sincerely regret the inconvenience caused to the customer and we hope that the above clarifies the matter.Yours sincerely,Kinga Loretta SRegulator Support Specialist----------------------------------------------Ufficiolegale, 29 Aug 2023, 10:37 IST**EXTERNAL EMAIL:** This email originated from outside of the Ryanair Group organisation. Do not click links or open attachments unless you recognise the sender and know the content is safe. 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