Your request (41053311) has been updated. To add additional comments, reply to this email.----------------------------------------------MAD Kinga Loretta Simon, 31 Oct 2023, 09::22 GMTRyanair Ref: 41053311/GNCTRK CO Italy ref. CPTIT01886179-14Dear Sir/Madam,We refer to a claim received on 29/9/2023.We sincerely regret the cancellation of the flight FR8698 from VRN to NAP on the 29/9/2023, which was due to an industrial action called by the Italian airport handling services, outside of the control of Ryanair.As this event was outside of our control it is our opinion that we are not liable to pay Article 7 monetary compensation under EU Regulation 261/2004 in this case.EU261 requires airlines to provide the Article 14.2 notice at check-in and to distribute it during flight disruptions. In order to comply with EU261 Ryanair has provided the Article 14.2 notice when customers check in online. This gives ample opportunity prior to departure to review and have access to the notice of their rights at all times.All customers affected by this flight cancellation were sent an email and SMS giving customers access to the EU261 notice. The email contained the links to make a Free Flight Change Apply for refund, Free Phone Credit and details of how to contact our Reservations Department.In the event of a cancellation, the options available are detailed in the EU261 leaflet, as follows:1. Transport on the next available flight on the same route.2. Transport from another Ryanair departure airport or via a Ryanair airport to the original destination.3. Full Refund, once this option accepted no further liability under EU261 arises.We confirm that the claimant decided to not be re-accommodated and requested the refund which was processed back on 29/9/2023 to the form of payment used to pay for the reservation.Please be advised that we are not in the position to reimburse any expenses without a properly detailed (dated, itemized) receipt. We also wish to inform you, that a bank statement of expenses cannot be considered as a copy of a receipt. Therefore, please request the passenger to submit copies of all relevant receipts directly to us.We sincerely regret the inconvenience caused to the customer and we hope that the above clarifies the matter.Yours sincerely,Kinga Loretta SRegulator Support Specialist----------------------------------------------Ufficiolegale, 29 Sept 2023, 07:27 IST**EXTERNAL EMAIL:** This email originated from outside of the Ryanair Group organisation. 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