Reclamo
P. D.
A: RYANAIR
Sabato 29 luglio ero a Malpensa allego le prove del parcheggio e telefonate. Mancavano 40 minuti all imbarco per Alghero . L addetta rifatta del desk mi ha rifiutato di fare check in dicendomi più volte dove vuole andare e le ho risposto non doveva permettersi di trattarmi così. Ha detto che l aereo stava decollando . Ho telefonato a eDreams e Ryan Air senza risposte. Tutto perché anche Ryanair impedisce spesso il check-in on line con operatori terzi. Tutto il 28 a tentare check in. Mi è venuto quasi da piangere . La navetta alle 607 non e partita subito x l aeroporto . Sono partita alle 445. Ero sola non c erano altre persone x testimoniare.
Messaggi (8)
P. D.
A: RYANAIR
Allego doc
P. D.
A: RYANAIR
Allego doc
RYANAIR
A: P. D.
DATA NOT AVAILABLE
RYANAIR
A: P. D.
Your request (38476868) has been updated. To add additional comments, reply to this email. Maja (Ryanair) 21 Aug 2023, 08:18 IST Your Ref: CPTIT01847262-91Dear Sir/Madam,We refer to your correspondence on behalf of PAOLA DE GIROLAMO.Please note that pursuant to Article 6.2.7 and 6.2.8 of our General terms and conditions of carriage, to which the customer agreed at the time of purchase, if the flight tickets were purchased via a Third Party Intermediary that has no commercial relationship with Ryanair to sell our flights, they must verify themselves bycompleting one of our customer verification processes, as per below:Furthermore, pursuant to Article 6.2.4 of our General terms and conditions of carriage, the check-in desks close strictly 40 minutes before the scheduled departure time unless notified otherwise before flight departure:Taking everything into consideration, please note that we are not in a position to process refund of the flight tickets in this case.We trust this has been on assistance.Sincerely,____________________________Maja K.Regulator Support Specialist Ufficiolegale 3 Aug 2023, 20:51 IST EXTERNAL EMAIL:This email originated from outside of the Ryanair Group organisation. Do not click links or open attachments unless you recognise the sender and know the content is safe. E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors.The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful.If you have received this e-mail in error please notify Ryanair Holdings plc by contacting Ryanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547). Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.trigger_logic_for_ryanairRyanair Holdings plc (Company No. 249885)Ryanair D.A.C. (Company No. 104547).Registered in the Republic of Ireland. With registered address Airside Business Park, Swords, Co. Dublin, Ireland.[9K641L-X4VYR]
P. D.
A: RYANAIR
I was at desk It s tour employee that denied to give me ticket! If you Watch video sourvelliance i was at desk the girl has already decided to deny to give me ticket and It was impossible to get verify by internet . Many people have the same problem so then you get money. I Will use a lawyer
P. D.
A: RYANAIR
I was at desk It s tour employee that denied to give me ticket! If you Watch video sourvelliance i was at desk the girl has already decided to deny to give me ticket and It was impossible to get verify by internet . Many people have the same problem so then you get money. I Will use a lawyer
RYANAIR
A: P. D.
DATA NOT AVAILABLE
RYANAIR
A: P. D.
Your request (38476868) has been updated. To add additional comments, reply to this email.----------------------------------------------Maja, 23 Aug 2023, 11:01 ISTYour Ref: CPTIT01847262-91Dear Sir/Madam,Thank you for your message, however, please note that our decision stays unaltered.We underscore that the check-in desks close strictly 40 minutes before the scheduled departure.Kind regards,____________________________Maja K.Regulator Support Specialist----------------------------------------------Maja, 21 Aug 2023, 08:18 ISTYour Ref: CPTIT01847262-91Dear Sir/Madam,We refer to your correspondence on behalf of PAOLA DE GIROLAMO.Please note that pursuant to Article 6.2.7 and 6.2.8 of our General terms and conditions of carriage, to which the customer agreed at the time of purchase, if the flight tickets were purchased via a Third Party Intermediary that has no commercial relationship with Ryanair to sell our flights, they must verify themselves by completing one of our customer verification processes, as per below: Furthermore, pursuant to Article 6.2.4 of our General terms and conditions of carriage, the check-in desks close strictly 40 minutes before the scheduled departure time unless notified otherwise before flight departure: Taking everything into consideration, please note that we are not in a position to process refund of the flight tickets in this case.We trust this has been on assistance.Sincerely,____________________________Maja K.Regulator Support Specialist----------------------------------------------Ufficiolegale, 3 Aug 2023, 20:51 IST**EXTERNAL EMAIL:** This email originated from outside of the Ryanair Group organisation. Do not click links or open attachments unless you recognise the sender and know the content is safe. E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors.The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful.If you have received this e-mail in error please notify Ryanair Holdings plc by contacting Ryanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547). Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.trigger_logic_for_ryanair--------------------------------This email is a service from Ryanair.[9K641L-X4VYR]   E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors.The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful.If you have received this e-mail in error please notify Ryanair Holdings plc by contacting Ryanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547). Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.trigger_logic_for_ryanair--------------------------------This email is a service from Ryanair.[9K641L-X4VYR]
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