Your request (42459970) has been updated. To add additional comments, reply to this email.MAD Lina Iosue (Ryanair) 30 nov 2023, 08::24 GMT Ryanair Ref: 42459970/ZI5VVPDear Sir/Madam,We refer to your recent correspondence relating the customer Ms. GIACOMO MILANESIRegarding your flight FR1070 Milan Malpensa - MXP to Venice Treviso- Catania - CTA on 12/09/2023, we would like to inform:As stated in our Terms and Conditions, which are agreed at the time of ticket purchase, as well as on our website, customers may check in online free of charge from 24 hours prior to flight departure until 2 hours prior to flight departure.When purchasing a ticket, as well as on several occasions thereafter, we advise customers to check in this way, in order to avoid paying the fee associated with doing it in person at the airport.See below:s:www.ryanair.com/es/es/informacin-util/centro-de-ayuda/terminos-y-condiciones/termsandconditionsar_1024750260s:www.ryanair.com/ie/en/useful-info/help-centre/feesHaving made the reservation with a third party is why the passengers has not been able to enter the reservation, as the email entered by the agency is usually a non-existent email, please click on the following link for more information.s:help.ryanair.com/hc/en-ie/categories/12489248662673-Travel-Agent-BookingsTherefore, in this case, regrettably, the customer is not authorized to obtain a refund of the requested amount.Thanking you in advance.Yours sincerely,Regulator Admin. Support SpecialistLina IM.Regulator Admin SupportUfficiolegale 3 nov 2023, 17:50 GMT EXTERNAL EMAIL: This email originated from outside of the Ryanair Group organisation. Do not click links or open attachments unless you recognise the sender and know the content is safe. E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors.The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful.If you have received this e-mail in error please notify Ryanair Holdings plc by contacting Ryanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547). Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.trigger_logic_for_ryanair Ryanair Holdings plc (Company No. 249885)Ryanair D.A.C. (Company No. 104547).Registered in the Republic of Ireland. With registered address Airside Business Park, Swords, Co. Dublin, Ireland. [LP229X-03GVJ]
