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Help (DYI - DoYouItaly)
10 Jul 2026, 13:58 CEST
Good afternoon,
Thank you for contacting us.
After reviewing the case, we can confirm that the reason why the rental company was unable to provide the vehicle was that the conditions of the rental company associated with the selected offer were not met.
According to our records, you had already completed a rental with Felirent from 23/06 to 27/06, which prevented the new reservation from being honoured under the terms applicable to this special offer:
As a price comparison and booking platform, we are unfortunately unable to modify, waive or override the rental company's conditions. These conditions are available on our website before making a reservation and are displayed again during the booking process, where customers are required to expressly confirm that they have read and accepted them before the reservation can be completed.
As the applicable rental conditions were not fulfilled and the reservation was made under a special non-cancellable and non-refundable rate, we regret to inform that we are unable to offer a refund in this case.
We sincerely regret the inconvenience and disappointment this situation may have caused.
Kind regards,
Miguel
DoYouSpain.com - Carjet.com - DoyouItaly.com
Reclami
8 Jul 2026, 11:15 CEST
