From
Denzel (Customer Care)
Jan 27, 2025, 06:37 GMT+2
Hello Andrea, and thanks for getting back to us!
I'm afraid the payments were not located by the details provided.
In addition, you may provide us with your PayPal email if the payment was made via PayPal.
Please, be advised that this information may help us to locate your payments made via the website. In case, the subscription was purchased via the App Store/Play Market, please, send us the payment confirmation.
We will appreciate your cooperation on this matter.
Look forward to your reply.
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My reply Jan 27, 2025
Hello Denzel , thanks for the quick reply,
the payment was made through PayPal,
the email connected to MY PayPal account
is
torrenterosandro@gmail.com
or
grasgras@hotmail.com
Thank you,
Andrea
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Erin (Customer Care)
Jan 30, 2025, 02:14 GMT+2
Hello Andrea, and thanks for getting back to us!
I'm afraid the payments were not located by the details provided.
Please, share with us the other email that could be linked to your account on our platform.
In addition, you may provide us with the first 6 and the last 4 digits of your credit card that was charged, or your PayPal email if the payment was made via PayPal.
Alternatively, it’d help us greatly if you provided us with an Invoice ID of the transaction or Order/Subscription IDs.
Please, be advised that this information may help us to locate your payments made via the website. In case, the subscription was purchased via the App Store/Play Market, please, send us the payment confirmation.
We will appreciate your cooperation on this matter.
Look forward to your reply.
===============================================
My reply Jan 30, 2025
Hello, my subscription no. B-14K64472S9394315K
and my payment method was via payal and my email grasgras@hotmail.com or torrenterosandra@gmail.com
It doesn't seem so difficult to recover my account and CANCEL my subscription, as per my request,
thanks
