DoYouItaly AUTONOLEGGIO

NON MI è STATA CONSEGNATA L'AUTO, MI HANNO PORTATA DISTANTE DALL'AREOPORTO CON UN MINORENNE E LI MI HANNO RIFIUTATO L'AUTO, INOLTRE MI HANNO CONSIGLIATO UN ALTRO AUTONOLEGGIO, 3 VOLTE PIU CARO PER POTER RISOLVERE LA SITUAZIONE, MI E' SEMBRATA UN "MODUS OPERANDI" PREPARATO PER FAR PAGARE DI PIù IL CLIENTE E METTENDOLO IN CONDIZIONI DI NON POTER SCEGLIRE ALTERNATIVE VALIDE, ESSENDO POI IN APERTA CAMPAGNA NEL NULLA COSMICO, INOLTRE NON MI HANNO RIBORSATO NEL QUANTO ANTICIPATO PER LA PRENOTAZIONE NE L'ASSICURZIONE PAGATA A PARTE SEMPRE CON LORO

- Please type your reply above this line - Your request (7401332) has been updated. If you wish to add additional comments, please reply to this email. Help (DYI - DoYouItaly) 31 Jul 2026, 09:38 CEST Good morning, Thank you for contacting us. I’m sorry to hear that you had problems with your rental. We’ve contacted the hire company about the issue you’ve mentioned and will get back to you as soon as possible. Kind regards, Andreea DoYouSpain.com - Carjet.com - DoyouItaly.com Reclami 30 Jul 2026, 15:13 CEST

Vorrei essere rimborsato

- Please type your reply above this line - Your request (7401332) has been updated. If you wish to add additional comments, please reply to this email. Help (DYI - DoYouItaly) 3 Aug 2026, 09:24 CEST Good morning, The local rental office has confirmed to us that the vehicle could not be collected because you did not present a valid credit card in the main driver's name at the counter. As outlined in the rental conditions, providing an accepted credit card for the security deposit is mandatory at pick-up. Since this requirement was not met, the rental could not proceed, and in accordance with the cancellation policy, the booking is now non-refundable. Kind regards, Andreea DoYouSpain.com - Carjet.com - DoyouItaly.com Help (DYI - DoYouItaly) 31 Jul 2026, 09:38 CEST Good morning, Thank you for contacting us. I’m sorry to hear that you had problems with your rental. We’ve contacted the hire company about the issue you’ve mentioned and will get back to you as soon as possible. Kind regards, Andreea DoYouSpain.com - Carjet.com - DoyouItaly.com Reclami 30 Jul 2026, 15:13 CEST

Va fatta una distinzione: - la prima e che nei documenti informativi la carta di debito non è automaticamnente esclusa ma da adito alla possibilità di essere accettata con caparra diversa; - la seconda è che la richiesta di rimborso non è solo stata fatta per il noleggio in se ma sopratutto per la polizza assicurativa fatta sempre con voi ma separata dal noleggio, quindi se ne chiede il rimborso come da normativa europea perchè "NON GODUTA".

- Please type your reply above this line - Your request (7405747) has been updated. If you wish to add additional comments, please reply to this email. Help (DYI - DoYouItaly) 3 Aug 2026, 12:15 CEST Hello. Thank you for contacting us. For the majority of offers on our website, the cancellation policy is very flexible and allows free cancellations right up until the collection time on your voucher. As long as you cancel before then, we can offer a full refund. You can see the cancellation policy for each offer in the conditions before booking and again on your rental voucher. Please note that you can cancel 24h a day using the link on your rental voucher or via the ‘My Booking’ section of our website. As we didn’t receive a cancellation request from you before the pick up time, we aren’t able to offer a refund on this occasion. We would like to apologise for any inconveniences this may cause. Kind regards, Andreea DoYouSpain.com - Carjet.com - DoyouItaly.com Reclami 31 Jul 2026, 10:45 CEST

Buongiorno, la richiesta di rimborso è stata avanzata su indicazione del vostro operatore di riferimento sul posto, proprio quando ci ha negato il ritiro dell'auto, in mezzo al nulla, con un minorenne, inoltre sottolineo il rimborso della polizza fatta separamente e sotto l'egida europea.

- Please type your reply above this line - Your request (7424905) has been updated. If you wish to add additional comments, please reply to this email. Help (DYI - DoYouItaly) 4 Aug 2026, 15:00 CEST Good morning, Could you please provide the booking reference number you are referring to? Kind regards, Bianca DoYouSpain.com - Carjet.com - DoyouItaly.com Reclami 3 Aug 2026, 11:46 CEST