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Errore di sistema

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Reclamo

L. B.

A: RYANAIR

29/09/2023

Ho prenotato voli a/r Mallorca (1/10/23 - 9/10/23) tramite applicazione aggiornata Ryanair. Per un errore del vostro sistema la mia prenotazione risulta effettuata da agenzie terze e mi viene chiesta procedura di riconoscimento. Non voglio inserire dati personali né pagare per il check in. Chiedo cortesemente che mi venga urgentemente sbloccato il check in online in modo che possa procedere come sempre dalla mia app. In tre giorni il vostro centro assistenza clienti mi ha solo dato informazioni incongruenti, tempi di attesa infiniti, telefonate interrotte o messe in attesa senza più rispondere, con notevole perdita di tempo e pazienza.Fiduciosa che possiate finalmente risolvere il problema Cordiali saluti

Messaggi (2)

RYANAIR

A: L. B.

31/10/2023

Your request (41060266) has been updated. To add additional comments, reply to this email.----------------------------------------------MAD Kinga Loretta Simon, 31 Oct 2023, 09::32 GMTRyanair Ref: 41060266/SFSJWV CO Italy ref. CPTIT01886246-81Dear Sir/Madam,We refer to a claim received on 29/9/2023.We regret the inconvenience happened to the passenger.Please, kindly note that no additional fees were charged under the booking.The customer could access the booking and boarded both the operative flights.We hope that the above clarifies the matter.Kind regards,Kinga Loretta SRegulator Support Specialist----------------------------------------------Ufficiolegale, 29 Sept 2023, 09::32 IST**EXTERNAL EMAIL:** This email originated from outside of the Ryanair Group organisation. Do not click links or open attachments unless you recognise the sender and know the content is safe. E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors.The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful.If you have received this e-mail in error please notify Ryanair Holdings plc by contacting Ryanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547). Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.trigger_logic_for_ryanair--------------------------------This email is a service from Ryanair.[LP7JXX-91WDW] ![](s:www.altroconsumo.it/~/media/aa08e4bbc7b641bca16054c1d9173084.png) ![](s:www.altroconsumo.it/~/media/aa08e4bbc7b641bca16054c1d9173084.png) E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors.The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful.If you have received this e-mail in error please notify Ryanair Holdings plc by contacting Ryanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547). Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.trigger_logic_for_ryanair--------------------------------This email is a service from Ryanair.[LP7JXX-91WDW]

L. B.

A: RYANAIR

06/11/2023

&quotPlease, kindly note that no additional fees were charged under the booking.The customer could access the booking and boarded both the operative flights.We hope that the above clarifies the matter&quotSeriously?Is this your answer?


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