Hi
Thank you for reaching out! This is an automated confirmation that we have received your message. Our
Customer Care Team will reach out to you within 1-2 business days.
While you wait, you might find answers to common questions in our FAQ section on our website.
Damaged or missing items - We will ship you a free replacement ASAP once we have read your email. All replacements will be sent with Express delivery, so please rest assured that we’ll fix or replace any damaged or missing items.
Colour Changes - We’re more than happy to arrange an exchange so that you can switch colour, if you are not a fan of the colour you purchased. Just let us know which colour you’d like instead, and we can arrange it for you.
Order status - You can track your delivery using the tracking number in your shipping confirmation email. If your order seems to be stuck or is taking longer than normal to arrive, we will investigate it and likely send you a free replacement package if there appears to be an issue with the couriers.
Subscription changes - Subscriptions can be managed directly from your account dashboard. Click on the Profile icon in the header of our website to login, or I can help assist you with your account directly.
We appreciate your patience!
On Sun, Sep 20 2026, at 05:30 AM,
reclami@altroconsumo.it wrote:
