To whom it may concern at Scavolini,
On 19 August 2025 a kitchen from Scavolini was delivered and installed in Berlin. The kitchen was delivered with:
1. Damaged parts that need replacement
2. Missing and wrong countertops and backsplashes
3. Not fitting cabinets that are a result of no proper verification on Scavolini's side despite the fact that we have provided all appliance models
4. Wrong measurements for the installation of the cooktop with Scavolini not acknowledging the error. We had to identify an alternative panorama cooktop otherwise the countertop space is not sufficient deep for both hood and cooktop. This shows incredible incompetence in terms of planning and applying correct measurements
We have been referred to the German partner of Scavolini who is legally required to follow up but this company proved to us the number of e-mails, messages and phone calls that have been sent to Scavolini. Your company refuses to finally take action to produce and deliver all items in question.
In the absence of a response and confirmation of the production and delivery date for the missing items within a maximum of 15 days of receipt of this, I will not hesitate to take legal action to protect my rights.
We are running in parallel a process in Germany with the local consumer protection agency but based on the advice we are also launching a process in Italy as you are abusing the cross-border situation and leave everyone hanging just because we are in Germany.
We will also be alarming consumers in Belgium and France which is where we are from to advise against the purchase of a Scavolini kitchen.
