Your reference: @@REF_ID@36556fc75e7f713154@REF_ID@@Our reference: FB ID 37898890To whom it may concern, Thank you for your inquiry. We are sorry that your client was affected by a flight irregularity on the trip described.The full refund request will be processed. We thank you in advance for your patience, as this transaction will be executed by our financial department. As the passengers have not sent us any receipts for the hotel costs, we are unable to comply with your request for reimbursement. We ask for your understanding for this decision.If you submit the corresponding receipts (attached as a .pdf document – not as a link), we will be happy to check whether a contribution is possible. We are sorry that we cannot make any payment without proof. This information is strictly confidential, not to be published nor forwarded to third party or to public knowledge with any form of advertise or communication even trough papers, electronic or via social media.We thank you for your patience. Sincerely,ABFor your information:If you have any questions or would like to send us additional information, please feel free to use the encrypted form on the Lufthansa website. Please be sure to include your 8-digit reference number (Feedback ID). You will find it in the subject line of this e-mail. The Lufthansa Feedback ID is required in order to correctly assign your request. You can find the link to our web forms here:Alternatively, you can use the reply function in your e-mail program for your inquiry or for sending further information. Please note that e-mails are sent unencrypted and that the following restrictions apply to attachments: max. 6 attachments of 2MB each in .pdf, .jpg or .jpeg format. When sending by e-mail, please do not change the 8-digit reference number (Feedback ID) contained in the subject line. This Lufthansa Feedback ID is also required here in order to be able to correctly assign your inquiry.Lufthansa is a member of Star AllianceCorporate Headquarters: Deutsche Lufthansa Aktiengesellschaft, Koeln, Registration: Amtsgericht Koeln HR B 2168Chairman of the Supervisory Board: Dr. Karl-Ludwig Kley Executive Board: Carsten Spohr (Chairman), Christina Foerster, Harry Hohmeister, Dr. Detlef Kayser, Dr. Michael Niggemann, Remco Steenbergen
