Dear Sirs,Thank you for your email.Referring to your correspodence we kindly inform reservation 8234128608 was made on eSky website directly by the User. The booking process was successful and we had sent correct email with ticket before flight ( copy in tha attachment) .The booking 8234128608 is subject to the General Conditions of Carriage and Tariffs of the Ryanair which specify that ticket is non-refundable. In the event of a voluntary cancellation or no show, the passenger will lose the entire amount paid on it.Taking into consideration all the circumstances related to your booking we cannot accede to your request. We sympathize with your circumstances but we cannot offer satisfactory solution.Assuring you of our best attention at all times.Best regards,Complaints TeameSky.pl S.A., 14A Murckowska,'‹40-265 Katowice,PolandKRS: 0000383663 NIP 948-19-87-199 REGON 670140736 Initial capital of1.019.525,60 PLNfully paid-upConfidentiality:This e-mail is intended only for the named recipient(s) and may contain information that is privileged, confidential and/or exempt from disclosure under applicable law. Any unauthorized use, dissemination or copying is strictly prohibited. If you have received this e-mail in error, or are not named as a recipient, please immediately notify the sender and destroy all copies of this e-mail.