Dear Sir
Charalampos Giakoumakis, good morning.
I don't want to waste anybody's time but it is necessary,
ask a question and made a clarification,
because you see dear sir,
here I make it a matter of principle; and if not happy from your answer,
and if I don't have the right refunds, we will confront each other in a courtroom.
The question is, what do you mean by a valid credit card?
The clarification is that my credit card is:
1) Valid
2) with availability well beyond what is needed
2) accepted in Italian as well as foreign car rentals
3) is a credit card issued by financial institution
4) it is not a credit card issued by a bank and in any case this distinction (bank credit card - credit card from financial institution) does not appear on the Edreams site, nor on the CarTrawler site, nor on the Surprice site but only on the AutoOne site)
looking forward to your clarification
best regards
Alessandro Rossi
Il domenica 1 settembre 2024 alle ore 06:14:19 CEST,
Customer Care - Surprice Mobility [customercare@surpricemobility.com] ha scritto:
Dear Partners greetings ,
Firstly i would like to thank you for bringing this matter to our attention ,
please do kindly note that the reservation was a proper non show ,
the client did arrive on the desk , but had not a valid Credit Card , so he could not pick up the car according to our terms and conditions .
Hence for this certain reservation since the client could not honor our mutual terms and conditions no charge will be made by our side .
In case you need anything more from us , please do not hesitate to contact us .
Always at your disposal ,
Kind Regards,
Charalampos Giakoumakis,
Reservations Department
