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Mancata consegna bagaglio per chiusura check-in anticipata

Risolto Pubblico

Tipologia di problema:

Altro

Reclamo

G. D.

A: RYANAIR

06/08/2023

Buongiorno, ho acquistato un biglietto a/r Milano Malpensa-Zadar con aggiunta bagaglio stiva da 20Kg (n. prenotazione OP32NR). Ho effettuato il check-in online il giorno prima della partenza. Sulla carta di imbarco (nella sezione Piano di viaggio ove vengono indicate le informazioni utili e gli orari da rispettare) alla voce check-in bagagli è scrittoil check in bagagli chiude 09.20. Sono arrivato davanti all'addetto Ryanair per la consegna bagaglio alle ore 09.05. Quest'ultimo mi ha chiesto di attendere gentilmente qualche minuto in quanto vi era un problema con il nastro trasportatore. In seguito, mi ha, con mia enorme sorpresa, riferito che il check-in bagagli per il mio volo era stato chiuso alle ore 09.00. Mi ha detto che non era possibile fare nulla salvo lasciare il mio bagaglio in aeroporto. Tale possibilità non era ovviamente percorribile e ho pertanto perso il volo. Non mi è stata proposta alcuna alternativa per cercare di ovviare alla problematica. Ho dovuto pertanto, per evitare di perdere tutte le prenotazioni (già saldate) di alberghi e altre attività, recarmi in Croazia in macchina con i conseguenti costi non preventivati. Tale inconveniente mi ha costretto ad andare a richiedere il rimborso (non garantito) dei costi relativi al parcheggio aeroporto Malpensa per 9 giorni e dell'auto presa a noleggio a Zadar). Vorrei pertanto chiedere il rimborso del biglietto e il risarcimento dei danni subiti.

Messaggi (2)

RYANAIR

A: G. D.

21/08/2023

DATA NOT AVAILABLE

RYANAIR

A: G. D.

21/08/2023

Your request (38586701) has been updated. To add additional comments, reply to this email.----------------------------------------------Balazs K., 21 Aug 2023, 07:44 IST**CO IT: CPTIT01848655-29****Ryanair Ref: 38586701 -OP32NR**Dear Sir/Madam,We refer to your recent correspondence, on behalf of Mr GIORGIO DARIO DE MURO.Please be advised that we have sent an email to the passenger regarding the check-in times:"La informiamo che Ryanair aprirà il banco check-in **150 minuti** e lo chiuderà **60 minuti** prima dell'orario di partenza previsto del Suo volo."As passenger stated they arrived to the check-in desk at 9:05, they were late to the desk, as it closed at 9:00.We sincerely regret the inconvenience caused to the passengers.Best regards,Balazs K.----------------------------------------------Ufficiolegale, 6 Aug 2023, 13:51 IST**EXTERNAL EMAIL:** This email originated from outside of the Ryanair Group organisation. Do not click links or open attachments unless you recognise the sender and know the content is safe. E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors.The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful.If you have received this e-mail in error please notify Ryanair Holdings plc by contacting Ryanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547). Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.trigger_logic_for_ryanair--------------------------------This email is a service from Ryanair.[42075R-9X7ML] ![](s:www.altroconsumo.it/~/media/aa08e4bbc7b641bca16054c1d9173084.png) ![](s:www.altroconsumo.it/~/media/aa08e4bbc7b641bca16054c1d9173084.png) E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors.The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful.If you have received this e-mail in error please notify Ryanair Holdings plc by contacting Ryanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547). Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.trigger_logic_for_ryanair--------------------------------This email is a service from Ryanair.[42075R-9X7ML]


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