Dear Customer
Your request GEUTK3NMA2XA1YW has been updated. To add additional comments, reply to this email.
1 Reminder - please DO NOT send NEW emails to this mailbox. Frank SHEIN 2026-04-19 15:36::27GMT+0800
Hi,
We did not mean to bring any inconvenience to you and we apologize for related issue here.
9C1736J786007
GSO1XQ35A000UGU
GSO1XQ35A000UGC
Regarding the situation, we will conduct further check, which will take about 3-5 working days. Please wait patiently.
If you need further assistance, please contact us.
Thank you for your understanding.
Customer Service Department reclami 2026-04-18 20:15:22GMT+0800
Dora SHEIN 2026-04-18 16:36:54GMT+0800
Hi,
Pratica n.14701069
We apologize for the inconvenience.
After verification, there is no SHEIN wallet balance in your account: dodo40261@gmail.com.
Regarding your feedback about the €549 credit limit, does this refer to your points?
We need to confirm this with you.
We suggest you provide relevant screenshots so we can further verify this.
Pratica n.14798069
GSO15M12W00TXUX
After verification with the refund department, SHEIN has successfully initiated a refund for your order.
Acquirer reference number:92713586104001028854236
Generally, the refund time for this channel is 5-10 business days, but due to the complexity of cross-border transaction refund processing, the refund time for individual orders may be longer
The time it takes for you to receive the refund depends on the processing efficiency of the platform and the issuing bank, please be patient.
gso15u12u000ohf
After verification, the order number is incorrect. We suggest you verify it again and provide the correct order number so we can provide further assistance.
Thank you for your understanding and cooperation.
Customer Service Department reclami 2026-04-18 05:00:30GMT+0800
reclami 2026-04-17 17:31:20GMT+0800
Frank SHEIN 2026-04-16 17:19:28GMT+0800
Hi,
We did not mean to bring any inconvenience to you and we apologize for related issue here.
【Pratica n.14712951】
Sorry, which order are you inquiring about?
Would you be so kind as to provide me with the order number such as GSXXXX...XXX so we can locate the order?
You can find your order number in the steps My Account → My Order.
Please no screenshots or photos of your order, just copy and paste, I don't want to waste your time with a typo.
Then I would like to check for you.
GEUTK3NHA7S7DEB
We are very sorry, but the game has been terminated due to abnormal behavior detected by the system. The following are the possible reasons for this situation:
1. The same user is only allowed to use one account to participate in the activity. If you use the same cell phone number or device as your original account to register a new account and participate in this game, it will be regarded as abnormal behavior.
2. Users may have cheating behaviors, including but not limited to the following: using simulator plug-ins and other illegal tools to scan, download, install, register, log in or participate in the platform game; registering multiple accounts by modifying device data; using plug-ins or third-party tools to interfere, destroy, modify or exert other influence on the platform and game activities, and other behaviors that the platform determines as improper.
For the above risky behaviors, please abide by the activity rules to ensure a level playing field. Thank you for your understanding and cooperation.
Tip: To protect the safety of your account, please do not share your account information with others and avoid using unauthorized third-party tools to ensure your gaming experience goes smoothly.
Would like to give some clarifications on that for you.
The event/game held on the official website of SHEIN are all real.
Each event/game has different rules, and we have added related notices in the event/game rules.
Customers are advised to read the relevant statement or rules before participating in the activity/game.
USO1XQ46600000004LJ
Regarding this order, do you mean you want to return this order?
If you need further assistance, please contact us.
Thank you for your understanding.
Customer Service Department reclami 2026-04-16 06:15:34GMT+0800
reclami 2026-04-16 04:45:43GMT+0800
reclami 2026-04-15 22:00:38GMT+0800
reclami 2026-04-15 21:16:04GMT+0800
replymsgid=MSG20260419153627554775645
