I am user name: Alex Zou Lixiang, the order ID: 3021815800885255 case ID 2503800665053978. I want to complain about the Richard Global Storm Store merchant of your platform. On March 8th, I placed an order on the Richard Global Storm Store merchant on your platform. The day was written on March 16th, and the merchant address wrote that France was shipped with DHL). Then he has not been shipped and sent to it. It is useless to find your platform complaint. The seller argued that he had sent the courier and took it away. In fact, it was lying and did not send it at all. When you choose to withdraw orders, you can find that the seller's consent will be agreed or 48 hours without responding. Therefore, because the required preparation time he sets is very long, it still says that it takes 25 days to send it. It can be canceled automatically.There is a loophole in this platform rules. I contacted the customer service and said that the seller's consent is needed because of this cancellation. On March 27, I received an attempt to cancel the order again by the customer service email response. I canceled the order again on March 27, which was still useless. It was still discovered by the seller and caused the state to be sent today.
