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[1] HAI RICEVUTO UN RECLAMO DA TANYA D HAI RICEVUTO UN RECLAMO DA TANYA DTANYA D vi ha contattato tramite il portale Reclama Facile, unservizio della nostra associazione che ha lo scopo di favorire lacomunicazione tra le parti per raggiungere una definizione amichevoledella controversia. COSA FARE PER RISPONDERE DIRETTAMENTE AL VOSTRO CLIENTE?Per inviare un riscontro direttamente al Vostro cliente è sufficienterispondere a questa email senza modificarla. In caso contrarioassicuratevi di includere nella vostra risposta il seguente codice diriferimento:@@REF_ID@de393e900faa7a052e@REF_ID@@Se risponderete al vostro cliente tramite altri canali il reclamo sulnostro portale resterà in sospeso, influenzando la valutazionepresente sulla piattaforma del vostro servizio clienti.NOTA BENE: * Il reclamo è stato redatto e inviato in autonomia dal vostrocliente. Altroconsumo non è stato coinvolto per valutarne il merito. * L'utente ha scelto di pubblicare il suo reclamo che è quindivisibile nella Bacheca dei reclami sul nostro sito e può essereindicizzato dai motori di ricerca: anche la vostra risposta sarà resapubblica nella medesima pagina per garantirvi il diritto di replica.Raccomandiamo di non includere nella risposta dati personali o altreinformazioni che non desiderate divulgare. Eventuali allegati restanosempre privati.Hai domande sul servizio Reclama facile? [2] LA RICHIESTA DEL VOSTRO CLIENTE: NOME CLIENTE TANYA D ASCENZO CODICE CLIENTE KZAMQPCLL PRATICA N. 11761561 TIPOLOGIA DI PROBLEMA Consegna DESCRIZIONE Spett. Jolly casa s.r.lIn data 01/10/2025 ho acquistato presso il Vostro negozio online unTavolo allungabile pagando contestualmente l’importo di 560,00 .Alla conferma dell’ordine, mi è stato comunicato che la consegnasarebbe avvenuta entro il 15 gg .lavorativi ,tuttavia, ad oggi,nonostante i ripetuti solleciti, non ho ancora ricevuto la merce.Vi invito pertanto a recapitarmi quanto prima il prodotto da meacquistato. In difetto, mi riservo il diritto di richiedere larisoluzione del contratto e il risarcimento dei danni subiti.Attendo un riscontro entro 15 giorni dal ricevimento della presente,valendo la stessa quale messa in mora ai sensi e per gli effettidell’art. 1219 c.c.Allegati:Conferma ordineRicevuta di pagamento Allegati * Screenshot_20250102_102513_Adobe Acrobat.jpg [3] * Screenshot_20250102_102712_WhatsApp.jpg [4] * Screenshot_20250102_101236_Gmail.jpg [5]trackingId:__START_HIP_IDENTIFIER__@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@__END_HIP_IDENTIFIER__Cordiali saluti, Altroconsumo CONDIZIONI D'UTILIZZO [6] PRIVACY [7]Links:------[1] . 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