Your request (42042794) has been updated. To add additional comments, reply to this email.Maja (Ryanair) 21 nov 2023, 15::22 GMT Your Ref: CPTIT01902436-72Dear Sir/Madam,We refer to the claim submitted by Mr. ROBERTO COSTANTIN.We see that the passenger experienced arm fracture, which enabled her from traveling on the day of the flight.Although we sympathize with the passenger's condition and occurred situation, we regret to inform you that this situation does not fall under Article 10.4 of our General Terms and Conditions of Carriage, and that the general rule of Article 10 is to be applied in this case.Namely, pursuant to Article 10.1 of our General Terms and Conditions of Carriage, to which the passenger agreed to at the time of ticket purchase, our tickets are non-refundable, as per below:Taking everything into account, please be advised that we cannot process the refund request.We sincerely regret the occurred situation and trust that this clarifies the matter.Kind regards,____________________________Maja K.Regulator Support SpecialistUfficiolegale 23 ott 2023, 17:51 GMT+1 EXTERNAL EMAIL: This email originated from outside of the Ryanair Group organisation. Do not click links or open attachments unless you recognise the sender and know the content is safe. E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors.The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful.If you have received this e-mail in error please notify Ryanair Holdings plc by contacting Ryanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547). Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.trigger_logic_for_ryanair Ryanair Holdings plc (Company No. 249885)Ryanair D.A.C. (Company No. 104547).Registered in the Republic of Ireland. With registered address Airside Business Park, Swords, Co. Dublin, Ireland. [V65YXE-07KJL]
