Mancato intrvento

Buon pomeriggio,in data 28 luglio 2023 ho ricevuto visita dal tecnico da Voi incaricato per valutare ed eventualmente riparare un guasto alla mia lavastoviglie assicurata presso di voi con il numero di contratto in oggetto.Il guasto riscontrato è un cedimento delle cerniere di apertura che nel momento in cui lo sportello si apre automaticamente a fine del programma, non riescono a sostenerlo nella posizione corretta (circa 15° di apertura), con la sua conseguente apertura completa (90°).A detta del tecnico, le cerniere hanno ceduto a seguito della cattiva l'installazione della lavastoviglie da parte dell'installatore poiché la stessa non è stata fissata con le apposite staffette, nonostante sia comunque ancorata sui per mezzo di viti. A seguito di tale riscontro il tecnico non ha proceduto ad intervenire per sanare la situazione poiché ritenuta fuori polizza. Contattato il Vostro servizio clienti mi è stato confermato che tale intervento non rientra nelle garanzie assicurative da me sottoscritte.Aldilà del fatto che stabilire un nesso di causalità tra l'installazione e il guasto pare piuttosto arduo, poiché sono passati quasi 2 anni dall'installazione e il malfunzionamento si è verificato solo recentemente, nel mio contratto non trovo menzione alcuna di esclusioni causa danni da cattiva installazione. Le uniche evidenze che trovo circa i motivi di esclusione sono contenute nell'articolo 8 del contratto che tra i vari punti menziona i danni occorsi durante la consegna, installazione o trasporto del prodotto, a meno che a Noi imputabili. Nel mio caso è chiaro che il danno non sia avvenuto durante, ma quasi due anni dopo l'installazione e pertanto questa causa di esclusione risulta inapplicabile. Alla luce di ciò, nonché dell'impossibilità di stabilire il nesso di causalità tra l'installazione e il malfunzionamento riscontrato, vi chiedo di onorare i vostri impegni contrattuali. Infine ho inviato reclamo formale presso l'azienda via PEC, sono passati più di 45gg e non ho ricevuto alcuna risposta, pertanto procederò presso reclamo presso l'IVASS

Gentile Ufficiolegale,il codice identificativo n. SC00441592 e stato assegnato alla Sua richiesta.Sara nostra premura gestirla nel piu breve tempo possibile.Cordiali salutiServizio ClientiServizi Domestic and General Italia S.r.l.

Nuova risposta per il ticket n SC00441592Gentile Cliente,abbiamo ricevuto e preso in carico la Sua richiesta. Sarà nostra premuragestirla nel minor tempo possibile.Per qualsiasi ulteriore informazione o chiarimento Le ricordiamo il nostrorecapito telefonico: 800 894 064 attivo dal lunedì al venerdì dalle 09:00 alle19:00.Cordiali saluti,Servizio ClientiServizi Domestic and General Italia S.r.l.Domestic and GeneralLast Contact Reply5:14 PM**CAUTION: This email originated from outside the organisation. Do not click the links or open attachments unless you recognise the sender and know the content is safe. 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