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Air Arabia
Dear Customer,
Thank you for contacting us.
Please note that this is an automated response.
Due to prevailing situations, we are currently experiencing a high volume of requests, which may result in longer-than-usual processing times.
Toassistyou, please review theimportant informationbelow:
EC261 compensation applies only to flights thaepartedfrom a European station.
All claims must besubmittedthrough our online web form: If you previously contacted us by email to requesta compensation, pleasesubmityour claim through the web formclick hereto ensure it is properly logged and processed.
If you do not have your reservation/PNR number, an alternative form is available on the same page; however, please note that thisoptionmay requireadditionalprocessing time.
If you have already received confirmation of eligibility and havesubmittedyour payment details, no further action isrequiredat this stage. Processing may take up to30 business days.
If you have alreadysubmittedyour claim through the web form and the expected processing time has passed30 business days, please reply to this email using your existing case reference, and we will review the status accordingly.
We appreciate your patience and understanding as we work diligently to process all claims as efficiently as possible.
Kind regards,
Customer Relations
Air Arabia
Thank you for reaching out to us.
We are currently experiencing an exceptionally high volume of email inquiries, which may result in delays in our response time. Our team is working diligently to review and respond to every message as quickly as possible.
For faster assistance, you may find the following links helpful:
Check your flight status here
Manage or rebook your booking here
For the latest information related to current flight disruptions, please visit our
website.
Thank you for your patience and understanding.
Air Arabia
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Reclami
