Mancato rimborso reso

In data 22/11/2025 ho effettuato l'ordine in oggetto che mi è stato spedito in 3 tranche. Dopo qualche giorno ho verificato che mancava un articolo e comunicandolo a Shein, hanno provveduto a rimborsarmi circa € 17. Successivamente ho effettuato richiesta di reso di diversi articoli e Shein mi ha inviato una etichetta di reso prepagata con Crono Reverse di PosteItaliane. Dopo 15 giorni, ho provato a contattare Shein per avere notizie e da lì è iniziata una tragedia epistolare con risposte senza senso di Shein che mi continuava a chiedere ricevuta del servizio InPost mentre avevo specificato mille volte che avevo utilizzato servizio Poste e che la ricevuta veniva inviata dal Tabacchi via sms. Ho inviato mille volte lo screen del cellulare, le SKU richieste da loro ma ogni volta si ricominciava da zero chiedendomi la ricevuta InPost. Alla fine hanno iniziato a dire di non aver ricevuto il pacco con i prodotti e io ho inviato prova di avvenuta consegna con il link di tracciamento, ma per loro non era sufficiente. Così ho inviato un reclamo a Poste via Pec per avere una risposta legale e una volta ricevuto (con consegna in data 12/01/2026) loro hanno continuato a dire di non aver ricevuto il pacco. Per cui, ad oggi io sono senza tutela perchè Poste mi ha dimostrato di aver consegnato mentre Shein continua a dire di non aver ricevuto nulla ed io non so cosa fare. Purtroppo non sapevo che in caso di reso di un pagamento fatto con Paypal potevo rivolgermi a loro entro 30gg per essere tutelata e ora è troppo tardi. Cosa posso fare? Stiamo parlando di un rimborso di circa 450,00 euro. Chiedo un vostro supporto per favore. Grazie mille.

Dear Customer Your request GEUTK3NMA2XA1YW has been updated. To add additional comments, reply to this email. 1 Reminder - please DO NOT send NEW emails to this mailbox. Frank SHEIN 2026-04-09 14:10::17GMT+0800 Hi, To avoid any misunderstanding happens, please allow me to reply in English. We did not mean to bring any inconvenience to you and we apologize for related issue here. Order number: GSO1QX14N0052LN item refunded: A,C,J,K,L,M,O,P,V,X,Y,1B,1D,Z Refund Amount: EUR 223.31 Refund arrival time: Original payment account: EUR 223.31，2-5Business Days Hello dear customer, we have successfully submitted a refund application for you. Usually, our company will complete the refund within 24H, but the time limit for you to finally receive the refund depends on the processing efficiency of the channel and bank. Please be patient. If you have any questions, you can consult us or contact the bank. Thank you for shopping at SHEIN! Customer Service Department reclami 2026-04-08 17:30:31GMT+0800 Frank SHEIN 2026-04-08 14:50:58GMT+0800 Hi, Combined return：(GSO13X1680053XN,A)、(GSO13X1680053X0,A)、(GSO13816C001YSS,A、B)、(GSO13X1680053X2,B)； GSO16624Q00N398 GSO16624Q00N39X GSO16624Q00N39R GSO16624Q00N39B We have assisted in submitting a refund application. The refund request is being processed. After the refund is completed, you will receive a refund email, and you can view the detailed refund arrangement information in the email. However, due to the complexity of cross-border transaction refund processing, the refund time for individual orders may be longer. The time you finally receive the refund depends on the processing efficiency of the platform and the issuing bank. Please wait patiently. If you still have not received the refund after the expected refund time, you can contact the payment platform or the issuing bank to inquire about the specific reasons. If you need further assistance, please contact us. Thank you for your understanding. Customer Service Department reclami 2026-04-07 22:16:19GMT+0800 reclami 2026-04-07 22:01:20GMT+0800 Frank SHEIN 2026-04-07 16:21:46GMT+0800 Hi, We did not mean to bring any inconvenience to you and we apologize for related issue here. Combined return：(GSO16624Q00N395,A)、(GSO16624Q00N39F,A)、(GSO16624Q00N399,A)、(GSO16624Q00N39Y,A)、(GSO16624Q00N397,A)、(GSO16624Q00N39X,A)、(GSO16624Q00N398,A、B、C、D、E、F)、(GSO16624Q00N39A,A)、(GSO15K24T00ME8C,A)、(GSO16624Q00NGKN,A)、(GSO16624Q00N39S,A)、(GSO16624Q00N396,A)、(GSO16224N004SDA,A)、(GSO16624Q00NGKU,A、B)、(GSO16624Q00N39R,A、B、C)、(GSO16624Q00N39B,A)； Combined return：(GSO16K243001Y7M,A)、(GSO16K243001Y7C,A、B)、(GSO16K243001Y71,A)、(GSO16K243001Y7N,A、B、C、D、E、F)、(GSO16K243001Y7U,A)、(GSO16K243001Y72,A)、(GSO16K243001Y70,A)； We have assisted in submitting a refund application. The refund request is being processed. After the refund is completed, you will receive a refund email, and you can view the detailed refund arrangement information in the email. However, due to the complexity of cross-border transaction refund processing, the refund time for individual orders may be longer. The time you finally receive the refund depends on the processing efficiency of the platform and the issuing bank. Please wait patiently. If you still have not received the refund after the expected refund time, you can contact the payment platform or the issuing bank to inquire about the specific reasons. Thank you for your understanding. Customer Service Department reclami 2026-04-06 23:00:29GMT+0800 Frank SHEIN 2026-04-05 13:46:58GMT+0800 Hi, Hope this email finds you well. Sorry, which order are you inquiring about? Would you be so kind as to provide me with the order number such as GSXXXX...XXX so we can locate the order? You can find your order number in the steps My Account → My Order. Please no screenshots or photos of your order, just copy and paste, I don't want to waste your time with a typo. Then I would like to check for you. GSO15F21100Q1GG GSO15F21100Q1GL EUR 58.67 EUR 9.62 We have successfully submitted a refund application for you. Usually, our company will complete the refund within 24H, but the time limit for you to finally receive the refund depends on the processing efficiency of the channel and bank. Please be patient. If you need further assistance, please contact us. Thank you for your understanding. Customer Service Department reclami 2026-04-04 19:30:26GMT+0800 Frank SHEIN 2026-04-04 15:56:14GMT+0800 Hi, Hope this email finds you well. To avoid any misunderstanding happens, please allow me to reply in English. This is Frank, a senior representative of SHEIN Customer Care Center. We did not mean to bring any inconvenience to you and we apologize for related issue here. USO15D20C00000009JR Tracking number: 6021426355058 Total refund amount:EUR 20.56 Refund Details: Original payment account: EUR 20.56，5-10Business Days Hello dear customer, we have successfully submitted a refund application for you. Usually, our company will complete the refund within 24H, but the time limit for you to finally receive the refund depends on the processing efficiency of the channel and bank. Please be patient. If you have any questions, you can consult us or contact the bank. Thank you for shopping at SHEIN! Customer Service Department replymsgid=MSG20260409141018107980289