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MANCATO RIMBORSO

Risolto Pubblico

Tipologia di problema:

Altro

Reclamo

P. P.

A: RYANAIR

23/01/2023

Buongiorno, ho ricevuto una email da parte di Ryanair per ottenere un rimborso a seguito di una cancellazione di un volo di Maggio 2020 poiché la mia carta è cambiata mi si chiede di inserire i dati del mio conto sul sito, purtroppo seguendo la procedura, il sistema non riconosce lo Swift e non si può procedere. Ho provato diverse volte, scritto all'assistenza clienti e chattato con il servizio clienti online senza esito, dopo aver comunicato il problema quanto mi hanno scritto che il rimborso avverrà sulla mia carta ... che non hanno ... ritornando al punto di partenza il tutto dopo 2 anni e mezzo. Ci sono altri reclami simili ... un modo per non rimborsare o ritardare ancora? Vergognoso.

Messaggi (2)

P. P.

A: RYANAIR

12/02/2023

Buongiorno, nonostante i miei messaggi e l&#39aver parlato con il centro assistenza la vs risposta &#232 stata che mi rimborserete su una carta scaduta, cosa di cui siete a conoscenza perch&#233 me lo avete scritto voi ... SONO PASSATI 2 ANNI E MEZZO, VORREI ESSERE RIMBORSATO!

RYANAIR

A: P. P.

09/03/2023

Your request (30918494) has been updated. To add additional comments, reply to this email.----------------------------------------------James K, 9 Mar 2023, 13::52 GMT**Your Ref: CPTIT01704240-47****Ryanair Ref: 30918494**Dear Sir/Madam,We refer to your recent correspondence.We wish to inform you that after the expiration of the customer's voucher, a refund for the sum of 407.04 EUR was processed on 25/01/2023 to the original form of payment.We hope this has been of assistance.Kind regards,James K Regulator Support Specialist----------------------------------------------Ufficiolegale, 12 Feb 2023, 13:29 GMT**EXTERNAL EMAIL:** This email originated from outside of the Ryanair Group organisation. Do not click links or open attachments unless you recognise the sender and know the content is safe. E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors.The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful.If you have received this e-mail in error please notify Ryanair Holdings plc by contacting Ryanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547). Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.trigger_logic_for_ryanair--------------------------------This email is a service from Ryanair.[MRKO3P-GE7Z9] ![](s:www.altroconsumo.it/~/media/aa08e4bbc7b641bca16054c1d9173084.png) ![](s:www.altroconsumo.it/~/media/aa08e4bbc7b641bca16054c1d9173084.png) E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors.The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful.If you have received this e-mail in error please notify Ryanair Holdings plc by contacting Ryanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547). Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.trigger_logic_for_ryanair--------------------------------This email is a service from Ryanair.[MRKO3P-GE7Z9]


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