Hello Fransesca,
Thank you for getting in touch about your refund request. I can help you with some information about this.
I checked your bookingBIT-6192302 and unfortunately, we haven't received the refund from the airline yet. It looks like the refund process on their end is still in progress, but rest assured that we're keeping an eye on it. Please note that it can take up to 8-10 weeks for this step to be completed.
As soon as the airline informs us, we will notify you by email.
Thank you for your patience as we work through the necessary steps.
Kind regards,
BudgetAir Customer Service
Oshan
---------------- Origin mail -------------------
Sender: reclami@altroconsumo.itreclami@altroconsumo.it
Time: 2026-02-02 21:31
Recipient: info@budgetair.itinfo@budgetair.it
Subject: [External] Nuovo messaggio da FRANCESCA C
